

# Event Details

- **Event Name**: Motivational Interviewing for Sales & Service – 1 Day Course | Hamilton
- **Event Start and End Date**: Thu, 27 Nov, 2025 at 09:00 am – Wed, 25 Mar, 2026 at 05:00 pm
- **Event Description**: Strengthen customer relationships and guide clients toward value-aligned decisions using motivational interviewing techniques.About this EventGroup Discounts:• Save 10% when registering 3 or more participants• Save 15% when registering 10 or more participantsDuration: 1 Full Day (8 Hours)Delivery Mode: Classroom (In-Person)Language: EnglishCredits: 8 PDUs / Training HoursCertification: Course Completion CertificateRefreshments: Lunch, snacks and beverages will be provided during the sessionCourse OverviewThis 1 Day workshop introduces customer service and sales professionals to Motivational Interviewing (MI) — a collaborative, client-centered approach that strengthens rapport, trust, and engagement. Through interactive exercises, role plays, and real-world examples, participants will learn to guide clients toward decisions that align with their needs and values, enhancing customer satisfaction, loyalty, and sales effectiveness. Participants will leave with practical tools to handle challenging conversations and inspire client commitment. The course emphasizes ethical influence and long-term relationship building.Learning ObjectivesBy the end of this course, you will be able to:Apply MI techniques to improve client communication and engagementBuild strong, trust-based relationships with customersRecognize and respond to client resistance effectivelyGuide clients toward decisions aligned with their needs and valuesEnhance customer satisfaction, loyalty, and sales performanceDevelop a personal plan to integrate MI into daily practiceTarget AudienceCustomer service representatives and team leadsSales professionals and account managersClient relationship managersBusiness development and support staffWhy Choose This Course?Customer service and sales professionals often face challenges in motivating clients and building long-term loyalty. This course equips participants with practical MI tools to strengthen rapport, guide decisions ethically, and enhance engagement, improving customer satisfaction and business outcomes.©2025 Catils. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.Want to train your entire team?In-house sessions are available for organizations seeking to embed motivational communication skills across sales and service teams, improving client relationships and team effectiveness. Customized programs ensure everyone gains hands-on experience for immediate application.? Contact us today to schedule a customized in-house, face-to-face session:   https://cdn-az.allevents.in/events2/banners/c09ebac0-e1ba-11f0-a73f-5d85fb447479-rimg-w983-h740-dc1a1414-gmir.jpg   https://cdn-az.allevents.in/events5/banners/c0beecf0-e1ba-11f0-a73f-5d85fb447479-rimg-w987-h740-dcbca890-gmir.jpg   https://cdn-az.allevents.in/events8/banners/c0ec8ca0-e1ba-11f0-b1e5-fb8d04c0193d-rimg-w1200-h436-dcffffff-gmir.jpg   https://cdn-az.allevents.in/events7/banners/c10d3400-e1ba-11f0-b1e5-fb8d04c0193d-rimg-w1200-h678-dcffffff-gmir.jpg AgendaModule 1: Introduction to Motivational InterviewingInfo: • Understand MI principles and client-centered communication
• Recognize the importance of motivation in customer decisions
• Identify barriers to client engagement
• Icebreaker ActivityModule 2: Core MI Communication TechniquesInfo: • Master open-ended questions, affirmations, reflections, and summaries (OARS)
• Practice active listening and empathy
• Learn to respond to resistance and hesitation
• Activity Module 3: Building Client RapportInfo: • Establish trust and credibility with clients
• Recognize verbal and non-verbal cues
• Tailor communication to individual client needs
• Role PlayModule 4: Eliciting Client MotivationInfo: • Explore intrinsic motivations behind client decisions
• Guide clients toward value-aligned choices
• Avoid high-pressure or coercive tactics
• Case StudyModule 5: Handling Objections and ResistanceInfo: • Address client hesitations constructively
• Reframe objections into opportunities for discussion
• Maintain rapport during challenging conversations
• Simulation ExerciseModule 6: Applying MI in Sales &amp; Service InteractionsInfo: • Integrate MI into sales calls, service consultations, and follow-ups
• Balance persuasion with client autonomy
• Encourage long-term client satisfaction and loyalty
• ActivityModule 7: Developing a Personal MI Action PlanInfo: • Create a strategy to apply MI techniques in daily client interactions
• Set measurable goals for rapport, engagement, and sales outcomes
• Plan continuous improvement and skill development
• Action Plan Presentation
- **Event URL**: https://allevents.in/hamilton/motivational-interviewing-for-sales-and-service-1-day-course-|-hamilton/100001963009103070
- **Event Categories**: workshops, business
- **Interested Audience**: 
  - total_interested_count: 0

## Ticket Details

- **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Fmotivational-interviewing-for-sales-service-1-day-course-hamilton-tickets-1963009103070
- **Ticket Price Range**: min: 444.27, max: 596.42, currency: CAD

## Event venue details

- **city**: Hamilton
- **state**: ON
- **country**: Canada
- **location**: For more information on venue address, reach out to "eventbrite@catils.com"
- **lat**: 43.2595925
- **long**: -79.8596955
- **full address**: For more information on venue address, reach out to &quot;eventbrite@catils.com&quot;, Ph No +1 469 666 9332, Hamilton, Canada

## Event Organizer details

- **affiliate_id**: 10
- **organizer**: Catils_inc (https://allevents.in/org/catils_inc/26713864)

## Event gallery

- **Alt text**: banner
  - **Image URL**: https://cdn-az.allevents.in/events8/banners/b3369fc155704f5c20b5716ba5226dd8b6e43f5aa7950ba3df9f430f63f7e5eb-rimg-w1200-h903-dc8da9c1-gmir.jpg?v=1766685268
- **Alt text**: thumbnail
  - **Image URL**: https://cdn-az.allevents.in/events8/banners/73f6dc347a6cd45d595f609026c8c8cdd074265e0c7f1cbd83a1b94e48d47abe-rimg-w400-h400-dc8daac1-gmir.jpg?v=1766685268

## FAQs

- **Q**: When is the event happening?
  - **A:** Thu, 27 Nov, 2025 at 09:00 am
- **Q**: Where is the event happening?
  - **A:** For more information on venue address, reach out to &quot;eventbrite@catils.com&quot;, Ph No +1 469 666 9332, Hamilton, Canada
- **Q**: What is the ticket price?
  - **A:** starting from 444.27 up to 596.42 CAD
- **Q**: Who is organizing the event?
  - **A:** Catils_inc
- **Q**: What type of event is this?
  - **A:** workshops, business
- **Q**: Where can I find ticket details about Motivational Interviewing for Sales & Service – 1 Day Course | Hamilton ?
  - **A:** You can find ticket details about this event on AllEvents.

## Structured Data (JSON-LD)

```json
[
    {
        "@context": "https://schema.org",
        "@type": "Event",
        "name": "Motivational Interviewing for Sales &amp; Service – 1 Day Course | Hamilton",
        "image": "https://cdn-az.allevents.in/events8/banners/b3369fc155704f5c20b5716ba5226dd8b6e43f5aa7950ba3df9f430f63f7e5eb-rimg-w1200-h903-dc8da9c1-gmir.jpg?v=1766685268",
        "startDate": "2025-11-27",
        "endDate": "2026-03-25",
        "url": "https://allevents.in/hamilton/motivational-interviewing-for-sales-and-service-1-day-course-|-hamilton/100001963009103070",
        "location": {
            "@type": "Place",
            "name": "For more information on venue address, reach out to \"eventbrite@catils.com\"",
            "address": {
                "@type": "PostalAddress",
                "streetAddress": "Ph No +1 469 666 9332",
                "postalCode": "L8L 8E4",
                "addressLocality": "Hamilton",
                "addressRegion": "ON",
                "addressCountry": "CA"
            },
            "geo": {
                "@type": "GeoCoordinates",
                "latitude": "43.2595925",
                "longitude": "-79.8596955"
            }
        },
        "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode",
        "description": "Strengthen customer relationships and guide clients toward value-aligned decisions using motivational interviewing techniques.",
        "offers": [
            {
                "@type": "AggregateOffer",
                "availability": "https://schema.org/InStock",
                "priceCurrency": "CAD",
                "availabilityStarts": "2026-03-30",
                "availabilityEnds": "2026-03-25",
                "validFrom": "2026-03-30",
                "lowPrice": "444.27",
                "highPrice": "596.42",
                "price": "444.27",
                "url": "https://allevents.in/hamilton/motivational-interviewing-for-sales-and-service-1-day-course-|-hamilton/100001963009103070"
            },
            {
                "@type": "Offer",
                "availability": "https://schema.org/InStock",
                "priceCurrency": "CAD",
                "availabilityStarts": "2026-03-30",
                "availabilityEnds": "",
                "validFrom": "2026-03-30",
                "url": "https://allevents.in/hamilton/motivational-interviewing-for-sales-and-service-1-day-course-|-hamilton/100001963009103070",
                "price": "444.27",
                "name": "Group Registration Fee"
            },
            {
                "@type": "Offer",
                "availability": "https://schema.org/InStock",
                "priceCurrency": "CAD",
                "availabilityStarts": "2026-03-30",
                "availabilityEnds": "",
                "validFrom": "2026-03-30",
                "url": "https://allevents.in/hamilton/motivational-interviewing-for-sales-and-service-1-day-course-|-hamilton/100001963009103070",
                "price": "492.92",
                "name": "Early Bird Fee"
            },
            {
                "@type": "Offer",
                "availability": "https://schema.org/InStock",
                "priceCurrency": "CAD",
                "availabilityStarts": "2026-03-30",
                "availabilityEnds": "",
                "validFrom": "2026-03-30",
                "url": "https://allevents.in/hamilton/motivational-interviewing-for-sales-and-service-1-day-course-|-hamilton/100001963009103070",
                "price": "596.42",
                "name": "Standard Fee"
            }
        ],
        "organizer": [
            {
                "@type": "Organization",
                "name": "Catils_inc",
                "url": "https://allevents.in/org/catils_inc/26713864",
                "description": "Key Benefits of Partnering with CATILSTailored Solutions: Receive bespoke training programs specifically designed to meet your organization’s unique goals and challenges.Proven Impact: Benefit from a high 98% client satisfaction rate, demonstrating our effectiveness in transforming teams and leaders.Expert Facilitators: Work with industry-leading trainers who bring deep expertise and actionable insights to every session.Flexible Learning Options: Access training in the format that suits you best—virtual, onsite, or classroom—ensuring minimal disruption and maximum effectiveness.Continuous Support: Enjoy ongoing guidance, resources, and follow-up to embed learning and sustain results within your organization.Popular courses:Communication skillsEmotional Intelligence10 Soft Skills You NeedPublic SpeakingCyber Security Overview"
            }
        ]
    }
]
```