1-on-1 Digital Help (Glenelg Library)

One-On-One Digital Help (beginner level)

An hour session to help you with:

- phone or tablet help

- downloading apps

- email

- library e-resources

- Wi-Fi

- general file management

- basic Windows navigation

- everyday digital tasks

Please bring:

- all relevant devices and charging cords and also

- your device passwords such as Apple ID and Google Accounts (if known).

Please note our staff are here to help and give advice and are not licenced I.T. professionals. For repairs or replacement of faulty hardware or software you will need to seek external professional advice.

• We will help you the best way that we can within the hour timeframe. If you need further sessions, these can be booked for you.
• We cannot guarantee that we will solve your problem. Unfortunately, some things are out of our control or expertise. We will do our best to explain all resolutions, or give you information on where you may be able to go for further assistance.
• We will try and assist with minor software and hardware issues for laptops, tablets and smartphones, but we are not an IT support service. If your query goes outside of our scope, then we are unable to assist you.
• Appointments will be staffed by a range of different tutors and are subject to change. Requests for appointments with specific tutors is not possible.