Sales & Relationship Building Masterclass – 1 Day Session in Gawler

Bring your team and save:

1. Groups of three or more receive a 10% discount

2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.

Duration: 1 Full Day (9:00 AM – 5:00 PM)

Delivery Mode: Classroom (In-Person)

Language: English

Credits: 8 PDUs / Training Hours

Certification: Course Completion Certificate

Refreshments: Lunch, beverages, and light snacks will be provided during the session.

This 1 Day workshop in Gawler, SA is designed for sales executives, retail staff, business development professionals, and service employees. Participants will learn strategies to enhance sales performance, build strong client relationships, and improve customer engagement. Through interactive exercises, role-playing, and real-world case studies, attendees will gain actionable techniques to increase revenue, strengthen loyalty, and establish trust in competitive markets.

By the end of this course, you will be able to:

• Apply effective sales techniques to increase revenue
• Build strong and lasting customer relationships
• Communicate persuasively and handle objections with confidence
• Influence and negotiate effectively with clients
• Implement strategies to enhance customer engagement and retention
• Resolve conflicts and complaints professionally
• Develop a personal action plan for continued sales success

• Apply effective sales techniques to increase revenue
• Build strong and lasting customer relationships
• Communicate persuasively and handle objections with confidence
• Influence and negotiate effectively with clients
• Implement strategies to enhance customer engagement and retention
• Resolve conflicts and complaints professionally
• Develop a personal action plan for continued sales success

Gawler’s retail and customer service sectors rely on strong sales and relationship-building skills. This masterclass provides hands-on exercises, real-world case studies, and actionable strategies to improve customer engagement, drive sales growth, and strengthen professional relationships.

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Want to train your entire team?
In-house sessions are available for organizations looking to boost sales and customer relationship skills across teams.

Contact us today to schedule a customized in-house, face-to-face session:

Info: • Understand core principles of effective selling

• Explore the sales process from prospecting to closing

• Identify key success factors in retail and service industries

• Icebreaker

Info: • Learn techniques to build trust and long-term relationships

• Recognize customer needs and preferences

• Apply relationship-building strategies to different client types

• Activity

Info: • Develop persuasive communication and active listening skills

• Handle objections and difficult conversations effectively

• Tailor communication style to individual customers

• Simulation

Info: • Learn negotiation strategies to maximize outcomes

• Apply influencing techniques ethically and effectively

• Understand buyer psychology and decision-making patterns

• Case study

Info: • Implement strategies to enhance customer satisfaction

• Develop loyalty programs and personalized experiences

• Measure and improve engagement outcomes

• Exercise

Info: • Learn structured approaches to resolve customer complaints

• Turn challenges into opportunities for relationship growth

• Maintain professionalism under pressure

• Activity

Info: • Create a personal action plan to apply workshop techniques

• Set measurable goals for sales performance and client management

• Review strategies to sustain improvements over time

• Review

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