# Event Details - **Event Name**: Advanced Workforce Analytics with Python: 1 Day Workshop in Brisbane - **Event Start and End Date**: Mon, 27 Jul, 2026 at 09:00 am – Fri, 04 Dec, 2026 at 05:00 pm (+09:30) - **Event Description**: Learn Python in Databricks to analyze contact centre data, forecast intraday demand, and improve workforce planning insights.About this EventBring your team and save:1. Groups of three or more receive a 10% discount2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.For more information on venue address, reach out to "eventbrite@mgaussie.com"Duration: 1 Full Day (8 Hours)Delivery Mode: Classroom (In-Person)Language: EnglishCredits: 8 PDUs / Training HoursCertification: Course Completion CertificateRefreshments: Lunch, snacks, and beverages will be provided during the sessionIf you would like weekend training sessions, kindly reach out to us at eventbrite@mgaussie.com for availability and scheduling.Course Overview:This hands-on course is designed for professionals working in Workforce Planning, Reporting, and Analytics within contact centres (Voice, Digital, Webchat).Participants will learn how to use Python within a Databricks environment to analyze agent and queue-level data, understand key operational metrics, and build a basic intraday forecast model.The training combines Python fundamentals with real-world contact centre datasets and scenarios, enabling participants to move from raw data to actionable workforce insights.Learning Objectives:By the end of this training, you will be able to:● Use Python in Databricks for workforce data analysis● Understand and calculate key contact centre metrics● Analyze intraday demand patterns across channels● Prepare real-world operational data for forecasting● Build a basic intraday forecast model● Translate forecasts into actionable workforce insightsTarget Audience:● Workforce Management (WFM) professionals● Reporting & Analytics teams● Operations analysts in contact centres● Anyone working with agent, queue, or intraday performance dataWhy Choose This Course?This course is designed to help professionals develop practical Python skills for workforce analytics and forecasting in contact centres. Participants will gain hands-on experience using Python within a Databricks environment to analyze real-world operational data and understand key workforce metrics such as AHT, SLA, ASA, Occupancy, and Shrinkage.The training focuses on real business scenarios across Voice, Chat, Webchat, and Digital channels, making the learning highly relevant and industry-focused. Participants will also learn how to clean and prepare workforce data, identify intraday demand patterns, and build basic forecasting models that support staffing and operational decision-making.©2026 MG Aussie Events. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.Want to train your entire team?This course is available as a fully customizable in-house program, tailored to your organization’s branding, goals, and team needs, ensuring relevant, practical learning with real-time application and improved design consistency across teams.Contact us today to schedule a customized in-house, face-to-face session: eventbrite@mgaussie.com https://cdn-az.allevents.in/events6/banners/48735ad0-59b8-11f1-bef9-6f1adece0739-rimg-w983-h740-dc497aa8-gmir.jpg https://cdn-az.allevents.in/events5/banners/48b2fbe0-59b8-11f1-bef9-6f1adece0739-rimg-w983-h740-dcd6d1c3-gmir.jpg https://cdn-az.allevents.in/events2/banners/48f471b0-59b8-11f1-9cc0-c1334642bbae-rimg-w1200-h678-dcffffff-gmir.jpg https://cdn-az.allevents.in/events4/banners/49263010-59b8-11f1-bef9-6f1adece0739-rimg-w983-h740-dc91938d-gmir.jpg https://cdn-az.allevents.in/events6/banners/4955f2a0-59b8-11f1-9cc0-c1334642bbae-rimg-w1200-h392-dcffffff-gmir.jpg https://cdn-az.allevents.in/events3/banners/49891090-59b8-11f1-9cc0-c1334642bbae-rimg-w1200-h697-dcffffff-gmir.jpg AgendaModule 1: Python Setup for Workforce Analytics (Databricks Focus)Info: ● Introduction to Python in analytics workflows ● Overview of Databricks environment and notebooks ● Loading and exploring contact centre datasets ● Understanding data structure (interval-level, agent-level, queue-level) ● ActivityModule 2: Understanding Contact Centre MetricsInfo: ● Key metrics: ● AHT (Average Handling Time) ● SLA (Service Level) ● ASA (Average Speed of Answer) ● Occupancy & Shrinkage ● Differences across channels (Voice vs Chat vs Digital) ● How these metrics impact forecasting and staffing ● ActivityModule 3: Data Preparation for Workforce AnalysisInfo: ● Cleaning agent and queue data ● Handling missing intervals and anomalies ● Aggregating data into intraday time buckets ● Structuring data for forecasting ● Activity: Prepare interval-level dataset for analysisModule 4: Exploratory Analysis of Contact Centre DataInfo: ● Identifying intraday patterns (peaks, troughs) ● Channel-wise demand trends ● Visualizing volume, AHT, and SLA patterns ● Activity: Create intraday demand visualizationsModule 5: Introduction to Forecasting ConceptsInfo: ● What is forecasting in workforce planning ● Intraday vs long-term forecasting ● Key drivers: volume, AHT, seasonality ● Simple forecasting approaches: ● Moving averages ● Trend-based estimationModule 6: Building a Basic Intraday Forecast (Core Module)Info: ● Creating interval-level forecasts using Python ● Applying simple models to historical data ● Adjusting for trends and variability ● Validating forecast accuracy ● Activity Module 7: Translating Forecast into Workforce InsightsInfo: ● Understanding staffing implications ● Comparing forecast vs actuals ● Identifying gaps in coverage ● Activity - **Event URL**: https://allevents.in/fortitude-valley/advanced-workforce-analytics-with-python-1-day-workshop-in-brisbane/100001990305304744 - **Event Categories**: fitness, Workshops - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket Price Range**: min: 810.27, max: 1006.16, currency: AUD ## Event venue details - **city**: Fortitude Valley - **state**: QL - **country**: Australia - **location**: Regus-Brisbane – Spaces Jubilee Place - **lat**: -27.4533772 - **long**: 153.0336912 - **full address**: Regus-Brisbane – Spaces Jubilee Place, Fortitude Valley 470 Pauls Terrace, Fortitude Valley, Australia ## Event gallery - **Alt text**: Advanced Workforce Analytics with Python: 1 Day Workshop in Brisbane - **Image URL**: https://cdn-az.allevents.in/events2/banners/6ba62929a3de509f51fb0da86081bbcfacb3d35fde938788ff5ce97af4a1c4c0-rimg-w800-h602-dc2f2b31-gmir.jpg?v=1779878354 ## FAQs - **Q**: When and where is Advanced Workforce Analytics with Python: 1 Day Workshop in Brisbane being held? - **A:** Advanced Workforce Analytics with Python: 1 Day Workshop in Brisbane takes place on Mon, 27 Jul, 2026 at 09:00 am to Fri, 04 Dec, 2026 at 05:00 pm at Regus-Brisbane – Spaces Jubilee Place, Fortitude Valley 470 Pauls Terrace, Fortitude Valley, Australia. - **Q**: Who is organizing Advanced Workforce Analytics with Python: 1 Day Workshop in Brisbane? - **A:** Advanced Workforce Analytics with Python: 1 Day Workshop in Brisbane is organized by MG Aussie. ## Structured Data (JSON-LD) ```json [ { "@context": "https://schema.org", "@type": "Event", "name": "Advanced Workforce Analytics with Python: 1 Day Workshop in Brisbane", "image": "https://cdn-az.allevents.in/events2/banners/6ba62929a3de509f51fb0da86081bbcfacb3d35fde938788ff5ce97af4a1c4c0-rimg-w800-h602-dc2f2b31-gmir.jpg?v=1779878354", "startDate": "2026-07-27T09:00:00+09:30", "endDate": "2026-12-04T17:00:00+09:30", "url": "https://allevents.in/fortitude-valley/advanced-workforce-analytics-with-python-1-day-workshop-in-brisbane/100001990305304744", "eventStatus": "https://schema.org/EventScheduled", "location": { "@type": "Place", "name": "Regus-Brisbane – Spaces Jubilee Place", "address": { "@type": "PostalAddress", "streetAddress": "Fortitude Valley 470 Pauls Terrace", "postalCode": "4006", "addressLocality": "Fortitude Valley", "addressRegion": "QL", "addressCountry": "AU" }, "geo": { "@type": "GeoCoordinates", "latitude": "-27.4533772", "longitude": "153.0336912" } }, "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode", "description": "Learn Python in Databricks to analyze contact centre data, forecast intraday demand, and improve workforce planning insights.", "offers": [ { "@type": "AggregateOffer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-05-27", "availabilityEnds": "2026-12-04T17:00:00+09:30", "validFrom": "2026-05-27", "lowPrice": "810.27", "highPrice": "1006.16", "price": "810.27", "url": "https://allevents.in/fortitude-valley/advanced-workforce-analytics-with-python-1-day-workshop-in-brisbane/100001990305304744" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-05-27", "availabilityEnds": "", "validFrom": "2026-05-27", "url": "https://allevents.in/fortitude-valley/advanced-workforce-analytics-with-python-1-day-workshop-in-brisbane/100001990305304744", "price": "810.27", "name": "Group Booking (3 or More) – Per Person Rate" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-05-27", "availabilityEnds": "", "validFrom": "2026-05-27", "url": "https://allevents.in/fortitude-valley/advanced-workforce-analytics-with-python-1-day-workshop-in-brisbane/100001990305304744", "price": "900.27", "name": "Early Bird Fee (Individual)" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-05-27", "availabilityEnds": "", "validFrom": "2026-05-27", "url": "https://allevents.in/fortitude-valley/advanced-workforce-analytics-with-python-1-day-workshop-in-brisbane/100001990305304744", "price": "1006.16", "name": "Standard Fee" } ], "organizer": [ { "@type": "Organization", "name": "MG Aussie", "url": "https://allevents.in/org/mg-aussie/26713862", "description": "Why Partnering with MGAUSSIE Works for YouFuture-Ready Workforce: Equip your team with up-to-date technical skills in data analytics, cybersecurity, and more to stay ahead in a competitive market.Practical, Hands-On Training: Ensure learning translates into action with project-based, interactive modules.Wide Industry Reach: Join a network of over 15,000 upskilled professionals and leading organizations who trust our expertise.Flexible Delivery Methods: Choose from a variety of learning modes—including virtual labs, self-paced courses, and in-person workshops—tailored for your convenience.Industry-Aligned Content: Benefit from courses developed in collaboration with leading tech partners, ensuring maximum relevance and applicability.Popular courses:Grant Writing EssentialsPublic SpeakingTrain-The-TrainerInternet Marketing FundamentalsOrganizational Skills" } ] } ] ```