Operational Efficiency & Process Mapping Lab

Turn chaotic workflows into a reliable, scalable system. This hands-on session focuses on one core business process that causes delays, errors, or frustration. You will visually map it from start to finish, exposing hidden bottlenecks and redundancies. The goal is to move from ad-hoc problem-solving to systematic improvement. You'll learn to redesign and standardize a process for consistency, quality, and efficiency. This lab provides the tools to document procedures, train your team effectively, and create a foundation for growth that doesn't rely solely on your personal effort, freeing you to focus on higher-level leadership.

• Who Should Attend: Owners overwhelmed by day-to-day chaos, those experiencing quality/service inconsistencies, and those planning to scale.
• Improves: Consistency, quality control, time management, scalability.
• Value Location: Core business processes (sales, delivery, customer service, production).
• Why It Works: Visualizing processes (e.g., flowcharts) exposes redundancies and bottlenecks, enabling systematic improvement rather than ad-hoc fixes.
• Implementation: Map one core process during the lab. Next steps: Document and standardize this process, train the team, then repeat for other key areas.
• Evidence-Based Source:
• • McKinsey & Company: "How to improve operational performance" details the tangible benefits of process excellence on cost and growth.

Lab Focus:

• Map one core business process (sales, onboarding, fulfillment, billing)
• Identify bottlenecks and inefficiencies
• Apply a simple improvement framework

Participant Deliverable:
✔ Process map + 1 efficiency improvement action