Giving effective and timely feedback is a vital skill for successful business leaders.
Failing to give feedback leaves staff unaware of what's going well and not so well, which doesn't enable personal growth and development. Feedback should always be based on fact or observation, never gossip or hearsay, so one of the things we'll explore during this workshop is how the fact or observation can and should be used to have a highly effective feedback conversation.
Who will get high value from attending this workshop?
Department managers, supervisors or team leaders
Anyone else who manages people where feedback is required in order to maintain performance standards, boost motivation, manage customers, build relationships, handle difficult situations or give praise.
What is included in the course fee?
A workbook to record your ideas and actions for sales success
Ample parking at our training venue
What will you learn when you attend this workshop?
What do we mean by feedback?
Identifying the right time for both constructive feedback and staff praise.
Planning for the feedback conversation.
The most successful feedback model.
Conducting the feedback conversation.
Handling different scenarios that may arise after the feedback has been given.
About Momentum South West Ltd
Our small but dynamic team have a wealth of experience, in big corporates, SMEs and micro businesses across the UK and Europe. Our core areas of expertise are Sales, Customer Service, Leadership and Personal Effectiveness.
We believe that standing still in business just isn't an option, and so we go to great lengths to help our clients achieve the momentum they need for continual success and growth.
Our values are Honesty, Integrity, Practical, Empowerment and you'll see evidence of this in the way we conduct our workshops. We are fun, friendly and guarantee that you'll leave our sessions with oodles of tips and techniques.
Check out our Google reviews - they are all 5 star!
If you have any questions at all, please do get in touch by email at ZW5xdWlyaWVzIHwgbW9tZW50dW1zb3V0aHdlc3QgISBjbyAhIHVr
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About The Host: Momentum South West offer tailored, high-energy workshops on customer service, leadership and consultative selling skills. We also offer 1:1 business and career coaching.
Website Link: http://www.momentumsouthwest.co.uk
Nearby HotelsPynes Hill Business Centre, Exeter, United Kingdom