Improving Nursing Quality Indicators
Improving Nursing Quality Indicators
The Improving Nursing Quality Indicators course utilizes the principles and methods of Lean Six Sigma to teach a problem-solving tool set that is appropriate for the individual nurse, nursing units, or healthcare organizations who could greatly benefit from the analytical tools and methods used in Six Sigma.
You will learn -
The learning objective of the Improving Nursing Quality Indicators course is to develop a comprehensive set of skills that will allow you to improve on all of the quality indicators within a nursing function. The Improving Nursing Quality Indicators body of knowledge includes techniques for both quantitative and non-quantitative analysis, as well as the team leadership skills necessary to get projects across the goal line.
After completing this course, you should be able to do the following:
Apply the PDSA method and select LSS tools in a simulated case study project. These tools you will bring back to your organization.
I. LSS Origins and Introduction
A Intro to Lean Understand
1 Waste Understand
2 Types of Waste Apply
3 Value Stream Analysis Apply
B Intro to Six Sigma Understand
1 Voice of the Customer Apply
2 Voice of the Process Apply
3 Process Capability Understand
C Intro to Lean Six Sigma Understand
1 LSS Problem-solving Apply
2 LSS Belt Hierarchy Understand
3 LSS Tool Selection Apply
4 The DMAIC Roadmap Apply
A Lean Concepts
1 Gemba Apply
2 Value Analysis Apply
3 Lean Data Collection Apply
4 The Ideal State Apply
5 Lean Cultural Transformation Understand
B PDSA Problem-solving
1 Definition of PDSA Apply
2 PDSA Cycle Apply
3 A3 Template Apply
4 Scope Apply
5 Steps to Complete Apply
6 PDSA Tools Apply
1 Problem Statement/Current Condition Apply
2 Process Map Apply
3 Pareto Analysis Apply
4 Spaghetti Diagram Apply
5 Run Chart Apply
6 Scatter Plot Apply
7 5 Whys Apply
8 Fishbone Diagram Apply
9 Elementary Statistics Apply
1 SMART Metrics Apply
2 Aim Statement/Target Condition Apply
3 Focusing Matrix Apply
4 5S Apply
5 Visual Controls Apply
1 Test of Change Apply
2 Standard Work Apply
1 Assessment Apply
2 Follow-up Apply
III. Completing the A3 Template Apply
Benefits of Improving Nursing Quality Indicators
There are no complicated statistics
Tools are simple and can be completed by hand in a few minutes
Projects are completed in days or weeks rather than months or years
Best of all, while the tool set can stand alone, solving problems and contributing to operational excellence and the bottom line, it forms a foundation upon which more advanced process improvement tools and methods can be added later on
Who should attend?
This course is designed for individuals in nursing and other healthcare organizational departments including finance, logistics, quality, HR, production, and staff operations.
This course is 24 hours long. No prerequisites as this is not a certification tract.
When: Thursdays. February 21, 28 and March 7
Meet your instructor, Vickie Kamataris.
Vickie is a Lean Six Sigma Master Black Belt and has been applying Six Sigma processes in the US and abroad to healthcare since 1996. Her expertise includes Theory of Constraints, TRIZ, and Change Management. A registered nurse with more than twenty years of clinical experience, Vickie earned her BSN from Southwestern College where she graduated valedictorian in 1988 and a MSN/HCSM from Loyola University, New Orleans. Vickie has achieved multiple specialty certifications, including CPHQ and COHN-S. She served as director of commercial healthcare and MBB for military healthcare for NOVACES, LLC, a leading international provider of SystemCPI consulting services.
She is a co-author of “Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management,” published in 2012. She has also published numerous quality-related articles and presented at national and international venues.
Vickie is currently a visiting professor in leadership for the College of Physicians and Surgeons at Columbia University.
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