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Improving Nursing Quality Indicators

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Improving Nursing Quality Indicators




Improving Nursing Quality Indicators


The Improving Nursing Quality Indicators course utilizes the principles and methods of Lean Six Sigma to teach a problem-solving tool set that is appropriate for the individual nurse, nursing units, or healthcare organizations who could greatly benefit from the analytical tools and methods used in Six Sigma.

 You will learn -

The learning objective of the Improving Nursing Quality Indicators course is to develop a comprehensive set of skills that will allow you to improve on all of the quality indicators within a nursing function. The Improving Nursing Quality Indicators body of knowledge includes techniques for both quantitative and non-quantitative analysis, as well as the team leadership skills necessary to get projects across the goal line.

After completing this course, you should be able to do the following:

Apply the PDSA method and select LSS tools in a simulated case study project. These tools you will bring back to your organization.   

Course outline            

I.          LSS Origins and Introduction                                                                                           

            A         Intro to Lean                                                              Understand

                        1          Waste                                                             Understand

                        2          Types of Waste                                             Apply

                        3          Value Stream Analysis                               Apply

            B         Intro to Six Sigma                                                     Understand

                        1          Voice of the Customer                                Apply

                        2          Voice of the Process                                   Apply

                        3          Process Capability                                       Understand

            C         Intro to Lean Six Sigma                                          Understand

                        1          LSS Problem-solving                                  Apply

                        2          LSS Belt Hierarchy                                      Understand

                        3          LSS Tool Selection                                      Apply

                        4          The DMAIC Roadmap                                 Apply

II.         PDSA                                                                                    

            A         Lean Concepts                                                                                

                        1          Gemba                                                           Apply

                        2          Value Analysis                                             Apply

                        3          Lean Data Collection                                  Apply

                        4          The Ideal State                                             Apply

                        5          Lean Cultural Transformation                   Understand

            B         PDSA Problem-solving                                                                              

                        1          Definition of PDSA                                      Apply

                        2          PDSA Cycle                                                  Apply

                        3          A3 Template                                                  Apply

                        4          Scope                                                             Apply

                        5          Steps to Complete                                       Apply

                        6          PDSA Tools                                                  Apply

            C         Plan                                                                           

                        1          Problem Statement/Current Condition    Apply

                        2          Process Map                                                 Apply

                        3          Pareto Analysis                                            Apply

                        4          Spaghetti Diagram                                       Apply

                        5          Run Chart                                                     Apply

                        6          Scatter Plot                                                    Apply

                        7          5 Whys                                                           Apply

                        8          Fishbone Diagram                                       Apply

                        9          Elementary Statistics                                   Apply

            D         Do                                                                              

                        1          SMART Metrics                                            Apply

                        2          Aim Statement/Target Condition               Apply

                        3          Focusing Matrix                                           Apply

                        4          5S                                                                   Apply

                        5          Visual Controls                                            Apply

            E         Study                                                                         

                        1          Test of Change                                            Apply

                        2          Standard Work                                             Apply

            F          Act                                                                             

                        1          Assessment                                                  Apply

                        2          Follow-up                                                      Apply

III.        Completing the A3 Template                                             Apply


Benefits of Improving Nursing Quality Indicators


There are no complicated statistics

Tools are simple and can be completed by hand in a few minutes

Projects are completed in days or weeks rather than months or years

Best of all, while the tool set can stand alone, solving problems and contributing to operational excellence and the bottom line, it forms a foundation upon which more advanced process improvement tools and methods can be added later on


 Who should attend?

This course is designed for individuals in nursing and other healthcare organizational departments including finance, logistics, quality, HR, production, and staff operations.

This course is 24 hours long. No prerequisites as this is not a certification tract.

 When:          Thursdays. February 21, 28 and March 7 

Time:             08:30am-4:30pm

Fee:               $1,495

Meet your instructor, Vickie Kamataris.

Vickie is a Lean Six Sigma Master Black Belt and has been applying Six Sigma processes in the US and abroad to healthcare since 1996. Her expertise includes Theory of Constraints, TRIZ, and Change Management. A registered nurse with more than twenty years of clinical experience, Vickie earned her BSN from Southwestern College where she graduated valedictorian in 1988 and a MSN/HCSM from Loyola University, New Orleans. Vickie has achieved multiple specialty certifications, including CPHQ and COHN-S. She served as director of commercial healthcare and MBB for military healthcare for NOVACES, LLC, a leading international provider of SystemCPI consulting services.

She is a co-author of “Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management,” published in 2012. She has also published numerous quality-related articles and presented at national and international venues.

Vickie is currently a visiting professor in leadership for the College of Physicians and Surgeons at Columbia University.



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