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Advanced Management Skills - 21st Century Management (Day 1 of 2)


Advanced Management Skills - 21st Century Management (Day 1 of 2)

Edinburgh Chamber of Commerce members should book their place(s) on this course via our website link here to access their member discount. Non-members can also book through this link or via Eventbrite.

Advanced Management Skills – 21st Century Management - 2 days - Thursday 4th October 18 & Thursday 1st November 18

We are almost a 1/5th of our way through the 21st Century however, many managers have sleep walked into the 21st Century using 20th Century management. The world we live and work in is changing at an ever increasing pace; both employees and customers have different expectations and needs to 10 years ago and everything is going digital.

What does it mean to be a great manager in the 21st Century?

This is the best year you will ever have as next year you will be tasked with delivering more with less resource – it is a fact of business life. There is a direct correlation between your management and leadership skills and the performance of your team/ department or business. Leading teams and balancing management input and employee empowerment are constant tensions that many business leaders/managers face.

Remember, that ‘It is not the strongest of the species that survives, nor the most intelligent but the one most responsive to change’ Charles Darwin.

Course Outcomes:

Greater capability and confidence in leading and managing people
Better able to free up the time to keep a focus on the future as well as the present
Greater strategic focus and ability to implement organisational change
Your team will feel more empowered and engaged in the business
Enhanced personal and team performance
Feel confident about holding robust delivery conversations and understanding others
Opportunity to discuss 21st Century people management in a safe environment

Course Level:


Who should attend this course?

Aimed at experienced managers and business owners who wish to develop further their management skills.

Course outline:

Delivered over two days, the workshop will explore how to get the best out of your people based on the skill, will and focus model.

It will explore ‘how do I create the capacity, capability and desire in my team to deliver more?’ When to tell and direct and when to coach and empower? How do you tap into an employee’s discretionary effort, get them to go the ‘extra mile’ and really make a difference to your business.
What types of relationships should I be developing with my employees, my wider network and my customers/clients? How do you deliver the day job and at the same time scan the horizon for future opportunities and developments?

What does being strategic really mean and how do you incorporate it into your working week? How do I effectively implement change and new ways of working while continuing to deliver operationally 24/7? And finally, how do you truly understand your customers changing needs and how do you put yourself in ‘their shoes’.

All these questions will be explored and addressed as part of an interactive workshop blending management theory with practical day-to-day examples and participant contributions.

Day 1: Change management, culture and resilience

Topics and Themes:

Understanding the impact of change
Developing a change strategy to maximise the probability of successful transformation
Managing key stakeholders ensuring change and new ways of working are sustained
Being comfortable with uncertainty and unpredictability
How to develop a flexible approach
Exploring & defining organisational culture
How to implement cultural change within an organisation
What culture enables and what it hinders
Building personal and organisational resilience and why this is key in the 21st century

Day 2: Leading, empowering and trusting your people

Topics and Themes:

Developing and understanding your own self awareness
Building your leadership map
Building trust
Being future focused
Being in leader mode and what that means
How to effectively transfer accountability
How to hold conversations that maximise probability of delivery
Building own self confidence and trust in your team
How to develop effective teamwork and build relationships based on respect


Mark Douglas is a director, mentor and coach who has had a wide and varied career.

He has been a change management consultant, led various functions including Supply Chain & Operations, HR, Learning & Development, Retail Management and Property Development for a major multinational company, an associate lecturer with Dundee Business School and since 2012 a business partner in Blue Ptarmigan and a business mentor and coach with the Princes Trust.

He has extensive experience in the design and delivery of people based ‘performance improvement interventions’ for SME’s, large corporations and public sector bodies.


‘A superb session that I would highly recommend.’
‘Highly recommend if you are looking to be more effective and influential in the workplace.’
‘Great presenter. A worthwhile course to attend A+++.’
‘I very much enjoyed the course. It was clear, relevant and well delivered. Would recommend to others.’

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