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The CX Company 2018 Report Launch


The CX Company 2018 Report Launch

We are delighted to invite you as our guest to the launch of the 2018 CXi report on Tuesday October 16th from 8am in the National Concert Hall.

We will share key trends from over 41,000 Consumer surveys across 170 brands and learnings from some of this year’s CX Champions.

Key 2018 highlights:

Irish customers are recognising brands that combine technology with the human touch

Irish customer expectations are rising faster the we can manage

As predicted, overall results dropped by 4% painting a picture of mediocracy

Only eleven brands improved their CX excellence score this year

Companies structures and processes are still not built around the customer

Loss of human touch with an over focus on process and technology

Digital is seen as a hygiene factor, not a differentiator

Irish consumers want human emotion and passion built back into their experiences

Agenda for breakfast:

8.00am - 8.30am            Registration / light breakfast

8.30am - 8.40am            Michael Killeen - Introduction

8.40am – 8.50am           Cathy Summers - 2018 CXi report findings

8.50am – 9.10am           Gerry Culligan, Irish Rail

9.10am – 9.30am           Joanne Boyle, AXA

9.30am – 9.50am           Paul Bailey, Irish League of Credit Unions

9.50am – 10.00am         Q&A

Please sign up today to guarantee your seat as it will book out fast!

Directions to the National Concert Hall can be found here.

Parking information can be found here.

Also check out other Concerts in Dublin, Entertainment Events in Dublin, Music Events in Dublin.

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