Advanced Credit Control for Credit Unions
In this one day motivational training course we will cover the topic of credit control and explore the best ways to ensure the timely collection of money due from members. Communications is the key to great credit control and this day will look at the best ways to communicate with members to get the best possible results. The topics we will cover include.The world has changed in the past few years and what worked then will not work now. People’s attitudes have changed too and confidence is increasing. To capitalise on this a more member focused approach needs to be taken to get the best possible results.The topics we will cover on the day are:
Overview of the correct approach to take to collections
The right words, the right questions and the right attitude
Developing a clear collection strategy
Assessing the various methods of collection
Deciding when to go legal and when to write off
When to follow up and when to start the process
Controlling the call
Understanding the different stages of the call from introductions to getting a commitment
Dealing with different types of people – what works best (particularly for the difficult ones?
What to do if the member won’t engage?
Dealing with previously written off debt
Meeting members – the do’s and the don’ts
Looking at getting everybody on the same page from the tellers to the lending staff to the committees and the board.
Legal Options – the correct way to manage, to get better results at a more reasonable coat.
The course is most suited to Credit Controllers in credit unions who are doing the job day in and day out, who need a fresh approach to the job.As always it will be a positive, upbeat and motivational day.
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