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Proactive and Connected Field Service Workshop with Microsoft and DXC


Proactive and Connected Field Service Workshop with Microsoft and DXC

Would you like to learn about delivering a seamless, end-to-end service experience for your Field Service teams and how built-in intelligence can help you resolve service issues before they occur? And how, at the same time, this could reduce operational costs and deliver positive onsite experiences?

Then please join us at this essential half-day Field Service Workshop hosted by Microsoft and DXC, where we will discuss and demonstrate how to:

Deliver better outcomes with IoT – Enhance your service experience by proactively detecting, troubleshooting and resolving issues so a technician is dispatched only when necessary.

Optimise your resources – Automate and improve scheduling to dispatch the right technician and get the most value out of your resources.

Make technicians more effective – Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.

Engage your customers – Provide customers with self-service portals, proactive updates and technician tracking to ensure a positive experience at every step.

Innovate with an adaptable platform – Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.

Modernise field service with mixed reality – Troubleshoot issues in context and enable technicians with heads-up, hands-free video calling and mixed reality annotations on Microsoft HoloLens.



09:30        Welcome and Introductions

09:45        Microsoft Key Note – Digital Transformation in Connected Field Service, David Nagle, Microsoft

10:00        Proactive and Connected Field Service – Tricia Sinclair, DXC

11:00        Customer Examples from DXC – James Finnegan, DXC

11:15        Q&A

11:30        Buffet Lunch & Networking

12:00       Close


This event is brought to you by eBECS, a DXC Technology Company, in conjunction with Microsoft.



Thu 6 December 2018

09:30–12:00 GMT

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Microsoft Ireland

One Microsoft Place

South County Business Park

D18 P521 Leopardstown


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