Proactive and Connected Field Service Workshop with Microsoft and DXC
Would you like to learn about delivering a seamless, end-to-end service experience for your Field Service teams and how built-in intelligence can help you resolve service issues before they occur? And how, at the same time, this could reduce operational costs and deliver positive onsite experiences?
Then please join us at this essential half-day Field Service Workshop hosted by Microsoft and DXC, where we will discuss and demonstrate how to:
Deliver better outcomes with IoT – Enhance your service experience by proactively detecting, troubleshooting and resolving issues so a technician is dispatched only when necessary.
Optimise your resources – Automate and improve scheduling to dispatch the right technician and get the most value out of your resources.
Make technicians more effective – Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.
Engage your customers – Provide customers with self-service portals, proactive updates and technician tracking to ensure a positive experience at every step.
Innovate with an adaptable platform – Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.
Modernise field service with mixed reality – Troubleshoot issues in context and enable technicians with heads-up, hands-free video calling and mixed reality annotations on Microsoft HoloLens.
09:30 Welcome and Introductions
09:45 Microsoft Key Note – Digital Transformation in Connected Field Service, David Nagle, Microsoft
10:00 Proactive and Connected Field Service – Tricia Sinclair, DXC
11:00 Customer Examples from DXC – James Finnegan, DXC
11:30 Buffet Lunch & Networking
This event is brought to you by eBECS, a DXC Technology Company, in conjunction with Microsoft.
DATE AND TIME
Thu 6 December 2018
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One Microsoft Place
South County Business Park
D18 P521 Leopardstown
You may also like the following events from eBECS:
- Happening on, 15th January, 03:30 pm, Reimagining your Business Processes using the Microsoft Platform, DXC Belfast in Belfast
- Happening on, 16th January, 09:00 am, 2-day Training Class: Power BI cloud-based business analytics - DXC Technology, Chesterfield in Chesterfield
- Happening on, 5th February, 09:00 am, Azure Security Essentials in London
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