# Event Details - **Event Name**: Managing Difficult Conversations with Emotional Intelligence - **Event Start and End Date**: Mon, 29 Jun, 2026 at 10:00 am – Mon, 29 Jun, 2026 at 01:00 pm (+10:00) - **Event Description**: WORKSHOP · IN-PERSON & VIRTUAL Managing Difficult Conversations with Emotional IntelligenceAbout this EventManaging Difficult Conversations with Emotional IntelligenceIN-PERSONFriday, 19 June 2026 · 10:00 am – 1:00 pmVIRTUAL (ZOOM)Monday, 29 June 2026 · 10:00 am – 12:30 pmWorkshop OverviewSome of the most important moments in leadership happen in the conversations people delay.A practical 3-hour workshop for leaders and middle leaders to handle tension, feedback, accountability and emotion with more calm, clarity and confidence.This workshop is designed to create behaviour change, not just insight. It gives leaders real language, practical tools and live rehearsal for the conversations that shape trust, accountability and culture.Whether it is performance, behaviour, team tension, resistance to change, or a sensitive workplace issue, this workshop gives leaders practical tools to manage difficult conversations in a way that protects both standards and relationships.Grounded in emotional intelligence and leadership psychologyBalances empathy with accountabilityPractical, structured and easy to apply immediatelyDesigned for real workplace conversationsIncludes activities and role plays, not just theoryBuilds confidence through action and reflectionWhen leaders handle difficult conversations well, trust grows, clarity improves, and issues are addressed earlier and more effectively.Most Leaders Are Never Taught How to Handle the Conversations That Matter MostLeaders are often taught strategy, performance and process. But when someone becomes defensive, tension rises, or accountability needs to be addressed, many leaders are left to rely on instinct.That is where conversations often go wrong, and:Difficult conversations get delayedFeedback becomes unclear or softenedTension builds beneath the surfaceLeaders over-explain or shut downRelationships suffer when clarity is missingUnresolved issues begin to affect trust, culture and performanceThis is not just a communication challenge. It is a leadership challenge.Who Is This Workshop Designed For?Leaders and middle leaders who lead people, performance and relationships. This workshop is ideal for leaders who need to manage feedback, workplace tension, change, expectations and emotionally charged conversations with confidence and professionalism.Middle leadersPeople managersTeam leadersCoordinatorsEmerging leadersHeads of departmentProfessionals leading through change, feedback or complexityThis workshop is suitable across corporate, education, professional services, health, not-for-profit and people-facing environments.What Will Participants Gain?By the end of the session, participants will be able to:Understand why difficult conversations trigger stress, avoidance or defensivenessIdentify their own emotional triggers and communication habits under pressureRegulate themselves quickly using practical EI toolsOpen difficult conversations without blame or escalationUse empathy strategically to reduce tension without losing clarityRespond more effectively to defensiveness, silence or strong emotionHold boundaries and accountability while preserving trustLeave with a plan for a real conversation they need to haveWorkshop StructureA practical 3-part workshop focused on real workplace application.PART 1The Inner GameWhy difficult conversations trigger us, and how to lead ourselves first. Participants explore what happens in the brain during conflict, identify personal triggers, and learn practical tools to regulate their emotions in the moment.Practical: Includes personal trigger reflection and the 6-Second Reset practice.PART 2The Strategic ConversationHow to speak with honesty, empathy and clarity. Participants learn how to open a difficult conversation well, reduce defensiveness, and use emotionally intelligent language to create more productive dialogue.Practical: Includes paired practice and language reframing.PART 3The Integration - The 3rd VoiceHow to stay steady when the other person becomes emotional, resistant or defensive. Participants apply the tools through role play, peer feedback and a real-world action plan.Practical: Includes guided role play, observer feedback and personal action planning. - **Event URL**: https://allevents.in/docklands/managing-difficult-conversations-with-emotional-intelligence/100001989904042558 - **Event Categories**: workshops, contests, health-wellness - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket Price Range**: min: 314.87, max: 520.92, currency: AUD ## Event venue details - **city**: Docklands - **state**: VI - **country**: Australia - **location**: Melbourne Marriott Hotel Docklands - **lat**: -37.8136885 - **long**: 144.9392881 - **full address**: Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Australia ## Event gallery - **Alt text**: Managing Difficult Conversations with Emotional Intelligence - **Image URL**: https://cdn-az.allevents.in/events6/banners/261a242d5c907983825d8d7048c35ff2c3fe4d392986497ff4494c6e4568b6e8-rimg-w542-h275-dcc7cfd1-gmir.jpg?v=1779463279 ## FAQs - **Q**: When and where is Managing Difficult Conversations with Emotional Intelligence being held? - **A:** Managing Difficult Conversations with Emotional Intelligence takes place on Mon, 29 Jun, 2026 at 10:00 am to Mon, 29 Jun, 2026 at 01:00 pm at Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Australia. - **Q**: Who is organizing Managing Difficult Conversations with Emotional Intelligence? - **A:** Managing Difficult Conversations with Emotional Intelligence is organized by Erudite Training Solutions. - **Q**: Who is this event for? Is it right for me? - **A:** Managing Difficult Conversations with Emotional Intelligence is ideal for curious learners, students, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Docklands, this event is thoughtfully curated to deliver a standout experience worth every moment. 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