# Event Details

- **Event Name**: Redefining Customer Growth: Data, Ecosystems and New Banking Models
- **Event Start and End Date**: Tue, 22 Sep, 2026 at 09:00 am – Tue, 22 Sep, 2026 at 12:30 pm (+02:00)
- **Event Description**: Join this exclusive Nordic Fintech Week side eventAbout this EventThe Nordic banking market is reaching a new level of maturity, where customer acquisition is becoming increasingly expensive and differentiation more difficult.Traditional banks and digital challengers are competing for the same customers, while rising expectations around personalization, convenience and digital experiences are reshaping customer loyalty.This event explores how financial institutions can drive sustainable customer growth by leveraging data, Open Banking, AI-driven decisioning and ecosystem partnerships.Through industry insights, technology perspectives and real-life success stories, attendees will discover how to capture new clients, strengthen engagement and create meaningful competitive advantage in an increasingly saturated market.Agenda🕑: 09:00 AM - 09:30 AMRegistration, Coffee & Networking🕑: 09:30 AM - 09:40 AMWelcome and IntroductionHost: Luca Cavinato, DanitacomInfo: - Welcome message by Danitacom
- Invitation to Nordic Fintech Week by Copenhagen Fintech Lab
- CRIF: An overview of the market dynamics impacting customer acquisition and
retention across the Nordic banking landscape, together with an introduction to the
event's key themes and discussions.🕑: 09:40 AM - 10:00 AMKeynote - The Customer Growth Battle: Traditional Banks vs. NeobanksHost: Rasmus Emmertsen, PA ConsultingInfo: How are neobanks and traditional institutions competing for customers? This session explores the strategies, strengths and challenges shaping customer acquisition and retention across the Nordic banking market.🕑: 10:00 AM - 10:10 AMFrom Data to Actions: Turning Customer Understanding into OutcomesHost: Riccardo Ceci, CRIFInfo: A collaborative storytelling session exploring how financial institutions can move from accessing richer customer data to generating meaningful insights and ultimately turning them into relevant, intelligent actions across the customer journey.🕑: 10:10 AM - 10:20 AMChapter 1 - DATA: Unlocking the Full Customer PictureHost: Sarah Häger, Enable BankingInfo: How Open Banking provides access to richer financial and transactional data, creating the foundation for a deeper understanding of customers and more relevant financial experiences.🕑: 10:20 AM - 10:30 AMChapter 2 - INSIGHTS: Turning Data into Customer UnderstandingHost: Luis Rodriquez, StrandsInfo: How transaction intelligence transforms raw financial data into meaningful insights, helping financial institutions identify customer needs, priorities and opportunities for personalized engagement.🕑: 10:30 AM - 10:40 AMChapter 3 - ACTIONS: Turning Insights into Intelligent ActionsHost: Marcello Nadalini, CRIFInfo: How decision intelligence and orchestration enable financial institutions to translate customer insights into next best actions and coordinate personalized interactions across channels and systems at scale.🕑: 10:40 AM - 11:00 AMNetworking Break🕑: 11:00 AM - 11:20 AMKeynote: From Strategy to Results: Bringing Customer Growth to LifeHost: Alberto Diaz, StrandsInfo: An insightful case study presented by a CRIF-Strands expert, highlighting the journey, lessons learned, and measurable outcomes of successful customer engagement and growth initiatives within a financial institution.🕑: 11:20 AM - 11:40 AMKeynote: New Tech Trends Reshaping Customer GrowthHost: Natalia Shchelovanova, CRIF InnovecoSInfo: An exploration of the technology trends that will define the next generation of customer acquisition, engagement and retention.🕑: 11:40 AM - 11:50 AMStartup Spotlight: Banking Innovation in ActionHost: Marco Ramilli, IdentifaiInfo: A short session featuring innovative startups sharing ideas and solutions that can help financial institutions drive customer growth, engagement and personalization.🕑: 11:50 AM - 12:05 PMKeynote – From Data-Rich to Action-Ready: Turning Customer Intelligence into Host: Jakob Vang-Glud, PredictiInfo: Keynote – From Data-Rich to Action-Ready: Turning Customer Intelligence into Business Action.
Banks and insurers have more customer data than ever, but the real competitive advantage lies in how quickly they can turn that data into relevant action.
This keynote explores how financial institutions can use their existing data, historical context and AI/ML to anticipate customer needs, improve retention, create more relevant advisory experiences and identify the next best action — without replacing the technology stack they already have.🕑: 12:05 PM - 12:20 PMKey Takeaways & Future OutlooksHost: CRIF🕑: 12:30 PMNetworking Lunch
- **Event URL**: https://allevents.in/copenhagen/redefining-customer-growth-data-ecosystems-and-new-banking-models/100001999088418273
- **Event Categories**: business, storytelling
- **Interested Audience**: 
  - total_interested_count: 0
- **Event Highlights**: 
  - Duration: 3 hours 30 minutes
  - Location: H. C. Andersens Blvd. 37, 4 th
  - Languages: English

## Ticket Details

- **Ticket Price Range**: min: 0, max: 0, currency: EUR

## Event venue details

- **city**: Copenhagen 
- **state**: SK
- **country**: Denmark
- **location**: H. C. Andersens Blvd. 37, 4 th
- **lat**: 55.6729098
- **long**: 12.5744392
- **full address**: H. C. Andersens Blvd. 37, 4 th, 37 H. C. Andersens Boulevard, Copenhagen , Denmark

## Event gallery

- **Alt text**: Redefining Customer Growth: Data, Ecosystems and New Banking Models
  - **Image URL**: https://cdn-az.allevents.in/events1/banners/40015ccc552d420fddfd78e94e43d6e6aa4e8035982682437f81ddd97f5a98f0-rimg-w1200-h600-dc48d898-gmir.jpg?v=1788895088

## FAQs

- **Q**: When and where is Redefining Customer Growth: Data, Ecosystems and New Banking Models being held?
  - **A:** Redefining Customer Growth: Data, Ecosystems and New Banking Models takes place on Tue, 22 Sep, 2026 at 09:00 am to Tue, 22 Sep, 2026 at 12:30 pm at H. C. Andersens Blvd. 37, 4 th, 37 H. C. Andersens Boulevard, Copenhagen , Denmark.
- **Q**: Who is organizing Redefining Customer Growth: Data, Ecosystems and New Banking Models?
  - **A:** Redefining Customer Growth: Data, Ecosystems and New Banking Models is organized by Copenhagen Fintech.
- **Q**: Who is this event for? Is it right for me?
  - **A:** Redefining Customer Growth: Data, Ecosystems and New Banking Models is ideal for professionals, entrepreneurs, startup founders, and networking enthusiasts eager to grow their connections. Whether you're a first-time attendee or a longtime enthusiast in Copenhagen , this event is thoughtfully curated to deliver a standout experience worth every moment. If Redefining Customer Growth: Data, Ecosystems and New Banking Models sounds like your kind of event, don't wait - spots fill up fast.

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