? Meet Father Christmas! ?
We are thrilled to announce that Father Christmas will be returning to The Novium Museum this year, and bookings are now live via our website http://www.thenovium.org/christmas
Due to Covid-19, this year our Father Christmas experience will look a little different, but we are excited to be able to offer you the opportunity to meet with Father Christmas in a covid-secure way.
Tickets cost £6.50 and include a gift. Booking is essential. Please read important safety and social distancing guidelines below prior to booking your tickets:
? Covid-19 government restrictions, including social distancing and the rule of 6, mean that we have had to decrease the number of Father Christmas tickets available this year considerably.
? We have not increased our price for a child ticket, however, due to substantially reduced capacity, and to ensure that as many children as possible are able to visit Father Christmas this year, we are limiting the number of free accompanying adults to one per household group booking.
? One adult will be admitted free of charge. Any additional adults wishing to enter the grotto will need to purchase a ticket at a reduced cost of £5 per adult. Please do so by calling 01243 816525.
? Please note that groups are strictly limited to a maximum of six people, including one free accompanying adult, due to government restrictions. If your household consists of more than six, please call us on 01243 816525 and we will do our best to accommodate you. Only one household group is permitted in Santa's grotto at one time.
? Children will receive an age appropriate gift from Father Christmas. These gifts will be quarantined for at least 72 hours after being wrapped and will be given in a contact free exchange at the end of the session.
? Children must be accompanied by an adult. Adults must be included within group numbers. One adult per group is admitted free of charge. Any additional adults attending must purchase a Grotto ticket.
? Father Christmas will be wearing a face mask and face shield. A minimum distance of 2 meters must be maintained between visitors and Father Christmas at all times. Seating will be provided to help ensure the minimum distance.
? An opportunity for a 'socially distanced' photo with Santa will be available at the grotto.
? Adults must wear a face covering at all times within the museum and grotto.
? On arrival, please follow the one way system in the grotto, and use the hand gel provided.
? Please note, a socially distanced queuing system will be in place to avoid the gathering of groups.
? Booking is essential. Due to extremely limited numbers, if you are unable to attend on the day please let us know by phone 01243 775888 or email dGhlbm92aXVtIHwgY2hpY2hlc3RlciAhIGdvdiAhIHVr
. Tickets are non refundable, except in the circumstance that the event is cancelled by the organiser.
? In the event that our Father Christmas Grotto is unable to go ahead, you will be contacted by our Front of House team and payments will be refunded in full.
? Your grotto ticket will include free admission to the museum for the corresponding time slot. You do not need to book a separate museum admission ticket. To help us maintain social distancing and ensure the safety of all of our visitors, please arrive no earlier than 5 minutes before your session is due to begin. You will have the chance to enjoy the museum galleries at your leisure after your time in the grotto.
? Please do not attend if any member of your group is displaying symptoms, or if you have been told to isolate by NHS Track and Trace.
? For our general admission social distancing and safety policies and procedures, visit our website.