LGBT+ Inclusion Training for Charlottetown's Tourism Industry (PM Session)
In partnership with Tourism HR Canada (THRC) and the Government of Canada, CGLCC will be conducting a series of LGBT+ Inclusion Training sessions for the tourism industry in March. These sessions are open to anybody in the tourism industry interested in serving the LGBT+ traveller. The sessions are offered at no charge (regular $234.95).
The online training focuses on LGBT+ inclusion in the workplace, including federal and jurisdictional legislation, and is a precursor to the workshop.
The workshop, which is interactive and includes a take-away workbook, includes the following:
Provides an introduction to terms and definitions regarding the diversity of LGBT+;
Discusses the impact of homophobia, transphobia, and heterosexism in the workplace;
Discusses why safe space is important and what it looks like;
Reviews the bottom line, specifically the internal and external benefits of LGBT+ inclusive space;
Introduces new strategies when interacting with LGBT+ employees and customers;
Provides an opportunity to put new concepts and learning into practice;
Gives staff an opportunity to brainstorm ways to create LGBT+ inclusive spaces both proactively and reactively;
Links training to provincial and federal policies and legislation.
Who Should Attend?
This program was developed for application at all levels of an organization: senior executives, managers, human resources, customer service representatives, front-line staff and various other employee groups within your organization.
CGLCC’s LGBT+ Inclusion Training for the Tourism Industry will set the groundwork for a personal and organizational action plan to create an LGBT+ inclusive organization.
For more information, please visit www.cglcc.ca/tourism