Designing Moments That Matter
Across the arc of any journey, personal or professional, there are certain moments that flavor the entire experience. Whether it's navigating the first day of a new job or navigating the parking lot of your favorite coffee shop, these touchpoints can have outsized and lasting effects, either positive or negative.
In this session, we'll explore how organizations can identify the moments that matter most and then intentionally design those experiences to delight employees, customers, and other constituents.
Lisa G. MorrisGlobal Practice Head, Employee Experience DesignSparks Grove
A light breakfast buffet is included with each ticket.
7:30am - 8:00am Breakfast + Networking8:00am - 9:00am Program + Q&A
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