

# Event Details

- **Event Name**: Customer Service Excellence –Wow Your Clients Every Time in Charlotte,  NC
- **Event Start and End Date**: Thu, 26 Feb, 2026 at 09:00 am – Mon, 27 Jul, 2026 at 05:00 pm (-05:00)
- **Event Description**: Take the first step toward customer service excellence today!About this EventCustomer Service ExcellenceCertificate: Course Completion CertificateDuration: 1 DayCourse Delivery: Classroom / VirtualLanguage: EnglishCredits: 8Course OverviewExceptional customer service is the key to building lasting relationships and ensuring business success. This Customer Service Mastery course equips professionals with the skills and strategies needed to provide outstanding service, handle challenging situations, and exceed customer expectations. Participants will gain insights into customer psychology, effective communication, and best practices in various service channels, including in-person, phone, and electronic interactions.This course is designed to empower participants with the confidence and tools to turn every customer interaction into a positive experience, fostering loyalty and business growth.What You’ll LearnBy the end of this course, you will be able to:✅ Understand customer expectations and deliver exceptional service✅ Develop a positive and professional attitude in all interactions✅ Enhance communication skills for in-person, phone, and digital interactions✅ Effectively resolve complaints and manage difficult customers✅ Use body language, tone, and digital etiquette to improve service quality✅ Learn strategies to generate repeat business and build customer loyalty✅ Master de-escalation techniques for handling conflicts professionally✅ Recognize when and how to escalate issues appropriatelyCourse ModulesModule One: Getting StartedIcebreaker activities to set the tone for an interactive learning experienceHousekeeping items and course expectationsIntroduction to the "Parking Lot" concept for addressing participant queriesWorkshop objectives and learning goalsModule Two: Who We Are and What We DoIdentifying internal and external customersDefining customer service and its importanceUnderstanding the role of customer service providersModule Three: Establishing Your AttitudeHow personal appearance impacts customer perceptionThe power of a smile and maintaining a positive demeanorTechniques to stay energized and motivated throughout the dayModule Four: Identifying and Addressing Customer NeedsRecognizing and understanding customer problemsThinking outside the box for creative solutionsMeeting basic customer needs effectivelyGoing beyond expectations to create memorable experiencesModule Five: Generating Return BusinessEffective follow-up strategies to ensure customer satisfactionAddressing and resolving complaints professionallyTransforming difficult customers into loyal advocatesModule Six: In-Person Customer ServiceHandling customer requests at the workplaceThe advantages and challenges of face-to-face communicationUsing body language to enhance customer interactionsModule Seven: Giving Customer Service Over the PhoneKey differences between in-person and phone interactionsMastering telephone etiquette for professional communicationPractical tips and tricks for effective phone conversationsModule Eight: Providing Electronic Customer ServiceThe pros and cons of digital communication (emails, chat, etc.)Understanding and applying "Netiquette" (digital etiquette)Tips for clear and professional electronic communicationReal-life examples of email and chat interactionsModule Nine: Recovering Difficult CustomersTechniques for de-escalating angry customersEstablishing common ground to build rapportSetting boundaries while maintaining professionalismManaging personal emotions during high-stress interactionsModule Ten: Understanding When to EscalateRecognizing situations that require escalationHandling vulgarity, insults, and aggressive behaviorAddressing legal and physical threats appropriatelyModule Eleven: Ten Things You Can Do to WOW Every TimeA checklist of 10 actionable tips to deliver outstanding customer serviceModule Twelve: Wrapping UpKey takeaways and insights from the courseFinal review of the Parking Lot questionsReflection on lessons learnedCompletion of action plans and course evaluationsWho Should Attend?This course is ideal for:✔️ Customer service representatives and frontline employees✔️ Sales professionals and account managers✔️ Business owners looking to enhance customer retention✔️ Hospitality, retail, and call center staff✔️ Anyone aiming to improve their communication and service skillsWhy Enroll?🎯 Enhance Your Professionalism – Learn the secrets of customer service excellence🎯 Improve Customer Satisfaction – Gain strategies to handle all types of customers🎯 Boost Career Opportunities – Strong customer service skills make you an invaluable asset🎯 Increase Business Success – Happy customers lead to repeat business and referrals🎯 Practical &amp; Interactive Learning – Engage in real-world scenarios and role-playing exercisesThis Customer Service Mastery course by Kogniora Global will transform your approach to customer interactions and set you up for success in any customer-facing role.🚀 Take the first step toward customer service excellence today! 🚀Agenda🕑: 09:00 AM - 09:15 AMWelcome &amp; IntroductionInfo: The day will begin with a warm welcome, setting the stage for an interactive and engaging training session. Participants will be introduced to the course objectives and structure, ensuring a clear understanding of what to expect. The “Parking Lot” concept will be explained, allowing attendees to jot down any questions or concerns to be addressed later in the session.🕑: 09:15 AM - 09:45 AMUnderstanding Customer ServiceInfo: In this session, participants will explore the critical role customer service plays in business success. They will gain a clear distinction between internal and external customers and understand how each contributes to a company’s growth. Additionally, they will identify their role as customer service providers and how their interactions shape the overall customer experience.🕑: 09:45 AM - 10:15 AMBuilding a Positive Customer Service AttitudeInfo: Attendees will learn how their personal appearance and demeanor impact customer perception. The importance of maintaining a positive attitude will be emphasized, including how a simple smile can transform customer interactions. Practical techniques to stay energized and motivated throughout the day will also be shared to ensure consistent and exceptional service delivery.🕑: 10:15 AM - 10:30 AM☕ Morning Tea Break🕑: 10:30 AM - 11:15 AMIdentifying and Addressing Customer NeedsInfo: This session will focus on developing the ability to understand customer problems effectively. Participants will learn to actively listen, think creatively to solve issues, and go beyond basic service expectations to deliver outstanding customer experiences. They will be encouraged to anticipate needs and take proactive measures to ensure customer satisfaction.🕑: 11:15 AM - 12:15 PMGenerating Return Business &amp; Handling ComplaintsInfo: Participants will discover the power of follow-ups in strengthening customer relationships and driving business growth. They will learn proven strategies to resolve complaints efficiently and turn dissatisfied customers into loyal brand advocates. By practicing real-world scenarios, attendees will develop the confidence to handle difficult customer situations with professionalism and empathy.🕑: 12:15 PM - 12:45 PMLunch Break🕑: 12:45 PM - 01:30 PMDelivering In-Person Customer ServiceInfo: During this session, participants will enhance their ability to manage face-to-face customer interactions effectively. They will explore both the benefits and challenges of in-person service and learn how body language, eye contact, and gestures contribute to building strong customer relationships. Real-world examples will demonstrate how non-verbal communication influences customer perception.🕑: 01:30 PM - 02:15 PMProviding Customer Service Over the PhoneInfo: Since phone interactions lack visual cues, participants will develop skills to use tone, clarity, and professionalism to create a positive customer experience. This session will cover essential telephone etiquette, including how to greet customers, manage conversations effectively, and close calls with a lasting positive impression. Practical exercises will help refine phone communication skills.🕑: 02:15 PM - 02:45 PMProviding Electronic Customer ServiceInfo: In today’s digital world, customer interactions often take place via email, chat, or social media. This session will guide participants in crafting clear, concise, and professional electronic communications. They will learn the importance of "Netiquette" and how to maintain a friendly yet professional tone in written communication. Through real-world examples, they will see how effective digital service can enhance customer satisfaction.🕑: 02:45 PM - 03:00 PM☕Evening Tea Break🕑: 03:00 PM - 03:30 PMManaging Difficult Customers &amp; De-escalation TechniquesInfo: Handling difficult customers is a crucial skill in customer service. This session will equip participants with techniques to de-escalate conflicts and calm frustrated customers. They will practice strategies for establishing common ground and setting professional boundaries while maintaining a high level of service. Emotional intelligence techniques will be explored to help manage personal stress in challenging situations.🕑: 03:30 PM - 04:00 PMUnderstanding When to Escalate IssuesInfo: Participants will learn to identify situations where escalation is necessary, such as handling abusive or threatening behavior. They will be trained on the appropriate steps to take when dealing with vulgarity, insults, or potential legal threats while maintaining professionalism. Role-playing exercises will help them apply these skills in a safe learning environment.🕑: 04:00 PM - 04:30 PM10 Ways to WOW Every CustomerInfo: To wrap up the skill-building portion of the training, participants will receive ten practical strategies to exceed customer expectations consistently. They will reflect on their own customer service approach and develop a personalized action plan to implement these techniques in their workplace.🕑: 04:30 PM - 05:00 PMCourse Wrap-Up &amp; Action PlanInfo: The day will conclude with a recap of key lessons and an open discussion to address any remaining questions from the Parking Lot. Participants will reflect on their learning experience, share takeaways, and complete evaluations to reinforce their commitment to delivering excellent customer service in their roles.
- **Event URL**: https://allevents.in/charlotte/customer-service-excellence-wow-your-clients-every-time-in-charlotte-nc/100001380199867959
- **Event Categories**: workshops, meetups, virtual, job-fairs
- **Interested Audience**: 
  - total_interested_count: 0

## Ticket Details

- **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Fcustomer-service-excellence-wow-your-clients-every-time-in-charlotte-nc-tickets-1380199867959
- **Ticket Price Range**: min: 675.61, max: 800.06, currency: USD

## Event venue details

- **city**: Charlotte
- **state**: NC
- **country**: United States
- **location**: For venue details reach us at: info@kogniora.com
- **lat**: 35.3301529
- **long**: -80.7325287
- **full address**: For venue details reach us at: info@kogniora.com, Charlotte,  NC, United States

## Event Organizer details

- **affiliate_id**: 10
- **organizer**: KOGNIORA GLOBAL (https://allevents.in/org/kogniora-global/26831714)

## Event gallery

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- **Alt text**: thumbnail
  - **Image URL**: https://cdn-az.allevents.in/events7/banners/3fbb08501c53d465b24d876396f96fbd80864d2e4d27155b7ea3982b7c1247c2-rimg-w400-h400-dcc5b7ad-gmir.jpg?v=1770541081

## FAQs

- **Q**: When is the event happening?
  - **A:** Thu, 26 Feb, 2026 at 09:00 am (-05:00)
- **Q**: Where is the event happening?
  - **A:** For venue details reach us at: info@kogniora.com, Charlotte,  NC, United States
- **Q**: What is the ticket price?
  - **A:** starting from 675.61 up to 800.06 USD
- **Q**: Who is organizing the event?
  - **A:** KOGNIORA GLOBAL
- **Q**: What type of event is this?
  - **A:** workshops, meetups, virtual, job-fairs
- **Q**: Where can I find ticket details about Customer Service Excellence –Wow Your Clients Every Time in Charlotte,  NC ?
  - **A:** You can find ticket details about this event on AllEvents.

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