# Event Details - **Event Name**: THE PSYCHOLOGY OF SERVICE - **Event Start and End Date**: Sat, 11 Oct, 2025 at 09:00 am – Sat, 11 Oct, 2025 at 04:00 pm - **Event Description**: Transform your team’s service delivery by understanding the psychology behind exceptional guest experiences. CEBU CITY, PHILIPPINESAbout this EventTHIS FABULOUS SERVICE EXCELLENCE PROGRAM WILL INSPIRE YOU!Program DescriptionTransform your team’s service delivery by understanding the psychology behind exceptional guest experiences.This intensive training program goes beyond traditional service skills to explore the mindset, emotions, and psychological factors that drive truly outstanding hospitality service. Participants will discover how their inner state directly impacts guest satisfaction and learn practical techniques to consistently deliver service that makes people feel valued, respected, and appreciated.WHAT YOU WILL MASTER!By the end of this program you will be able to:✅ Recognize and shift limiting mindsets that create “transactional” rather than “transformational” service experiences✅ Apply emotional intelligence principles to manage their own reactions and better understand guest needs✅ Use the SOFTEN body language approach to build immediate rapport and trust with guests✅ Implement the “mental switch” from automatic defensive responses to conscious, solution-focused thinking✅ Strengthen internal service relationships that directly impact external guest experiences✅ Create memorable first impressions using proven psychological principlesProgram ModulesModule 1: The Power of Perception• How our mindset shapes reality• Choosing to see “people to help” vs “problems to solve”• The impact of perspective on service quality and job satisfactionModule 2: Getting “Out of the Box”• Recognizing when we’re in automatic, mechanical service mode• Practical techniques for shifting into conscious, caring service• The difference between adequate and exceptional service experiencesModule 3: The Service Iceberg• Understanding what guests see vs. what they don’t see• How invisible attitudes and emotions drive visible behaviors• Aligning inner state with outer service deliveryModule 4: Emotional Intelligence in Action• Self-awareness and self-regulation during challenging interactions• Developing empathy and social skills for diverse guests• The thought-emotion-behavior cycle in service situationsModule 5: Professional Presence & Body Language• The 7-second first impression rule• SOFTEN approach to positive body language• Building rapport through non-verbal communicationModule 6: Internal Service Excellence• Treating colleagues as internal guests• Strengthening the service chain• The PETE method of recognition and appreciationWHO SHOULD ATTEND?• Front-line hospitality staff (hotels, restaurants, retail)• Customer service teams• Service supervisors and team leaders• Anyone in guest-facing roles• Organizations wanting to elevate their service cultureTraining Format & Duration? Duration: Full-day workshop (6-8 hours) or 2 half-day sessions? Format:• Interactive presentations• Small group discussions and activities• Role-playing exercises• Self-assessment tools• Personal action planning• Comprehensive take-home workbook? Your Expert FacilitatorLed by internationally certified leadership trainer COLIN QUAYLE who has extensive experience in hospitality, corporate, and entrepreneurial environments. Colin has helped hundreds of leaders across Southeast Asia and globally transform their teams and achieve breakthrough results.? Delivery Style:• Highly participatory and engaging• Real-world scenarios and examples• Immediate practical application• Ongoing reflection and commitmentWhat Participants Receive? Comprehensive Workbook with reflection exercises, self-assessments, and quick reference guides? Personal Action Plan with specific commitments and development goals? Quick Reference Cards for on-the-job application? Self-Assessment Tools for ongoing growth tracking? What’s Included:✅ 1 Full Day of Intensive Training (9:00 AM - 4:00 PM)✅ Workbook - Your personal reference guide✅ All Materials & Resources - Take-home tools and assessments✅ Networking Breakfast - Connect with fellow participants✅ Healthy Refreshments - Fuel your learning ✅ 90-Day Email Support - Get your questions answered post-program✅ Certificate of Completion - Add to your professional credentials✅ AND a MAGNUMS ACADEMY 7 Star Service Lapel Pin identifying you as a Magnums Academy Professional.Program BenefitsFor Individuals:• Increased job satisfaction and engagement• Enhanced confidence in challenging situations• Improved relationships with guests and colleagues• Greater sense of purpose and meaning in their roleFor Organizations:• Higher guest satisfaction scores• Improved team morale and retention• Stronger internal collaboration• Enhanced brand reputation• Increased customer loyaltyMAGNUMS ACADEMY Note“This program is built on the fundamental truth that service excellence isn’t just about what we do, but how we make people feel. When we help team members understand the psychology behind their service delivery, we unlock their natural ability to create meaningful connections that transform ordinary transactions into extraordinary experiences.”Ready to Transform Your Service Culture?Let’s discuss how The Psychology of Service Excellence can elevate you or your team’s performance and guest satisfaction.? Contact: Josephine Ive? Phone: +61419544834? Website: www.magnumsacademy.comBook now and start creating service experiences that guests will remember and recommend. - **Event URL**: https://allevents.in/cebu-city/the-psychology-of-service/100001613456885979 - **Event Categories**: workshops - **Interested Audience**: - total_interested_count: 0 - **Event Highlights**: - Duration: 7 hours - Location: SEDA AYALA CENTER CEBU - Languages: English ## Ticket Details - **Ticket Price Range**: min: 9500, max: 9500, currency: PHP ## Event venue details - **city**: Cebu City - **state**: CU - **country**: Philippines - **location**: To be announced - **lat**: 10.3978208 - **long**: 123.8634544 - **full address**: To be announced, Cebu City, Philippines ## Event gallery - **Alt text**: THE PSYCHOLOGY OF SERVICE - **Image URL**: https://cdn-az.allevents.in/events7/banners/3079ff9f1ca1534a38f94428a01917d780e1da1812d37aa88cf32f016f4dd0c1-rimg-w1200-h678-dc0a0e3d-gmir.jpg?v=1764670789 ## FAQs - **Q**: When and where is THE PSYCHOLOGY OF SERVICE being held? - **A:** THE PSYCHOLOGY OF SERVICE takes place on Sat, 11 Oct, 2025 at 09:00 am to Sat, 11 Oct, 2025 at 04:00 pm at To be announced, Cebu City, Philippines. - **Q**: Who is organizing THE PSYCHOLOGY OF SERVICE? - **A:** THE PSYCHOLOGY OF SERVICE is organized by Josephine Ive. - **Q**: Who is this event for? Is it right for me? - **A:** THE PSYCHOLOGY OF SERVICE is ideal for curious learners, students, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Cebu City, this event is thoughtfully curated to deliver a standout experience worth every moment. 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