# Event Details - **Event Name**: ITIL QuickStart: 1 Day Introductory Training in Canberra, ACT - **Event Start and End Date**: Wed, 28 Jan, 2026 at 09:00 am – Sat, 20 Jun, 2026 at 05:00 pm (+11:00) - **Event Description**: Build a strong ITIL foundation and learn how structured processes improve service quality, stability, and day-to-day IT operations.About this EventBring your team and save:1. Groups of three or more receive a 10% discount2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.Duration: 1 Full Day (8 Hours)Delivery Mode: Classroom (In-Person)Language: EnglishCredits: 8 PDUs/Training HoursCertification: Course Completion CertificateRefreshments: Lunch, Snacks and beverages will be provided during the sessionCourse Overview:This one-day course introduces you to the fundamentals of ITIL, the globally recognized framework for IT service management. You will explore the ITIL service lifecycle, understand how processes work together, and learn the best practices that improve service quality, reduce downtime, and enhance customer satisfaction. Through practical explanations and real-world examples, you will gain clarity on how ITIL supports efficient service delivery and operational excellence. By the end of the session, you will be able to apply ITIL concepts confidently within your IT environment.Learning Objectives:By the end of this course, you will be able to:Understand ITIL concepts, terminology, and service lifecycle stages.Recognize how ITIL improves service quality and operational efficiency.Apply key ITIL processes to real-world IT service scenarios.Distinguish between strategy, design, transition, and operation activities.Identify common issues in service delivery and how to improve them.Use structured approaches like SLAs, change management, and incident handling.Build a stronger foundation for future ITIL certifications or advanced ITSM roles.Who can Attend?IT service managers, support teams, and operations teams.Why Choose this Course?This course is perfect if you want practical clarity on how IT services should be structured, delivered, and improved. It breaks down ITIL concepts in a simple, business-focused way that helps you understand how to streamline operations and enhance service performance. The examples and exercises ensure you gain real-world insight instead of just theory. Our approach emphasizes relevance, simplicity, and practical application so you can start using ITIL concepts immediately. Whether you aim to improve service delivery or prepare for professional ITSM growth, this course equips you with the right foundation.©2025 MG Aussie Events. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.Want your entire IT team aligned on ITIL best practices?We offer customized in-house training tailored to your organization’s structure, processes, and service delivery needs. Whether you require a focus on incident management, SLAs, change control, or operational efficiency, we adapt the training to suit your environment. This ensures your teams learn relevant, practical, and immediately applicable skills.Contact us today to schedule a customized in-house, face-to-face session: https://cdn-az.allevents.in/events3/banners/3ebc34f0-de5a-11f0-a044-a1973f8fcafc-rimg-w983-h740-dc497aa8-gmir.jpg https://cdn-az.allevents.in/events4/banners/3ee47d70-de5a-11f0-9048-557c44917ab1-rimg-w983-h740-dcd6d1c3-gmir.jpg https://cdn-az.allevents.in/events4/banners/3f3fbcd0-de5a-11f0-a044-a1973f8fcafc-rimg-w1200-h678-dcffffff-gmir.jpg https://cdn-az.allevents.in/events7/banners/3f5d56f0-de5a-11f0-bd49-47874a46bfa2-rimg-w983-h740-dc91938d-gmir.jpg https://cdn-az.allevents.in/events4/banners/3f8f1550-de5a-11f0-9048-557c44917ab1-rimg-w1200-h392-dcffffff-gmir.jpg https://cdn-az.allevents.in/events1/banners/4029f5c0-de5a-11f0-a044-a1973f8fcafc-rimg-w1200-h697-dcffffff-gmir.jpg AgendaModule 1: Introduction to ITIL & Service ManagementInfo: • What is ITIL and why it matters • Core concepts of service management • Benefits of adopting ITIL • Activity Module 2: ITIL Service Lifecycle OverviewInfo: • Understanding lifecycle stages • How processes integrate across the lifecycle • Key roles and responsibilities • Activity Module 3: Service Strategy EssentialsInfo: • Understanding value creation • Service portfolios and demand management • Business relationship concepts • Activity Module 4: Service Design FundamentalsInfo: • Designing services for efficiency and reliability • SLAs, OLAs, and service catalogs • Availability, capacity, and continuity concepts • Activity Module 5: Service Transition ConceptsInfo: • Change management basics • Release and deployment planning • Knowledge management essentials • Activity Module 6: Service Operation ProcessesInfo: • Incident vs. problem management • Event and request fulfillment • Roles in day-to-day operations • Activity Module 7: Continual Service Improvement (CSI)Info: • CSI model and measurement approach • Using KPIs and metrics • Identifying improvement opportunities • Case Study Module 8: ITIL Best Practices & Real-World AlignmentInfo: • Aligning ITIL with modern IT environments • Common challenges and mistakes to avoid • Practical adoption strategies • Role Play - **Event URL**: https://allevents.in/canberra/itil-quickstart-1-day-introductory-training-in-canberra-act/100001976816653826 - **Event Categories**: workshops - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket Price Range**: min: 572.03, max: 741.45, currency: AUD ## Event venue details - **city**: Canberra - **state**: CT - **country**: Australia - **location**: Regus - Canberra, Gateway Business Center - **lat**: -35.3053031 - **long**: 149.1933066 - **full address**: Regus - Canberra, Gateway Business Center, Canberra Airport Level 4, Plaza Offices East, 35 Terminal Avenue, Canberra, Australia ## Event gallery - **Alt text**: ITIL QuickStart: 1 Day Introductory Training in Canberra, ACT - **Image URL**: https://cdn-az.allevents.in/events4/banners/e845ed9b2458e25cc722791056f97493660654cc70242868ca6fafd91d681d50-rimg-w800-h602-dc2f2b31-gmir.jpg?v=1766313970 ## FAQs - **Q**: When and where is ITIL QuickStart: 1 Day Introductory Training in Canberra, ACT being held? - **A:** ITIL QuickStart: 1 Day Introductory Training in Canberra, ACT takes place on Wed, 28 Jan, 2026 at 09:00 am to Sat, 20 Jun, 2026 at 05:00 pm at Regus - Canberra, Gateway Business Center, Canberra Airport Level 4, Plaza Offices East, 35 Terminal Avenue, Canberra, Australia. - **Q**: How much do tickets cost for ITIL QuickStart: 1 Day Introductory Training in Canberra, ACT? - **A:** Ticket prices for ITIL QuickStart: 1 Day Introductory Training in Canberra, ACT range from AUD 572 to AUD 741 depending on the ticket type. Here's a full breakdown of available ticket types:Ticket TypePriceAvailabilityGroup Registration FeeAUD 572 + AUD 33 feeAvailableEarly Bird FeeAUD 636 + AUD 37 feeAvailableStandard FeeAUD 741 + AUD 42 feeAvailable - **Q**: Who is organizing ITIL QuickStart: 1 Day Introductory Training in Canberra, ACT? - **A:** ITIL QuickStart: 1 Day Introductory Training in Canberra, ACT is organized by MG Aussie. - **Q**: Who is this event for? Is it right for me? - **A:** ITIL QuickStart: 1 Day Introductory Training in Canberra, ACT is ideal for curious learners, students, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Canberra, this event is thoughtfully curated to deliver a standout experience worth every moment. 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