# Event Details - **Event Name**: The 5 CSM Profiles: What Separates Good from Genuinely High-Impact - **Event Start and End Date**: Thu, 23 Jul, 2026 at 05:30 pm – Thu, 23 Jul, 2026 at 07:30 pm - **Event Description**: The 5 CSM Profiles: What Separates Good from Genuinely High-Impact ~ Emilie Bastrup - The Cambridge Customer Success MeetupAbout this EventThe 5 CSM Profiles: What Separates Good from Genuinely High-Impact | Emilie BastrupCambridge Customer Success is an informal meetup of people working within Customer Success, in or around Cambridge.Come and join us for Drinks, snacks, great presentations and great discussions.A ticket (free) is required for attendance.Join us for July’s meetup with Emilie BastrupAsk yourself what makes a great CSM. Now ask ten people in your network the same question.You’ll get ten different answers.That isn’t a recruiting problem, but a clarity one. And it costs more than most CS leaders expect.Emilie Bastrup, Co-Founder of Growth Debunked and CS practitioner with 20+ years across corporate and startup environments, building high performance teams and delivering growth and retention strategies for large enterprise companies, will introduce a framework built from her own practice: 5 distinct CSM profiles, each with a different operating style and a measurably different commercial impact.The framework becomes the basis for a facilitated discussion with the room: which profiles do we tend to build, which one actually drives growth, what gets in the way of getting there, and how AI is changing which capabilities matter most.This isn’t a keynote, but a working session for CS leaders who want to get sharper on what they’re actually building towards, and CSMs who want to understand what skills and experiences to develop in order to build a successful CS career.Come ready to push back. The best sessions do.Agenda?: 05:30 PM - 06:00 PMArrival?: 06:00 PM - 07:00 PMThe 5 CSM Profiles: What Separates Good from Genuinely High-Impact ?: 07:00 PM - 08:00 PMDrinks and Networking - **Event URL**: https://allevents.in/cambridge/the-5-csm-profiles-what-separates-good-from-genuinely-high-impact/100001989778370670 - **Event Categories**: meetups, business - **Interested Audience**: - total_interested_count: 0 - **Event Highlights**: - Duration: 2 hours - Location: St John's Innovation Centre - Languages: English ## Ticket Details - **Ticket Price Range**: min: 0, max: 0, currency: EUR ## Event venue details - **city**: Cambridge - **state**: EN - **country**: United Kingdom - **location**: St John's Innovation Centre - **lat**: 52.2352976 - **long**: 0.1539601 - **full address**: St John's Innovation Centre, Cowley Road, Cambridge, United Kingdom ## Event gallery - **Alt text**: The 5 CSM Profiles: What Separates Good from Genuinely High-Impact - **Image URL**: https://cdn-az.allevents.in/events8/banners/ac708e0ff373d3215d6891a787a09486b6dbea79157d4d97ab7d7fb2a76ecfe0-rimg-w1200-h600-dc2d281e-gmir.jpg?v=1779147571 ## FAQs - **Q**: When and where is The 5 CSM Profiles: What Separates Good from Genuinely High-Impact being held? - **A:** The 5 CSM Profiles: What Separates Good from Genuinely High-Impact takes place on Thu, 23 Jul, 2026 at 05:30 pm to Thu, 23 Jul, 2026 at 07:30 pm at St John's Innovation Centre, Cowley Road, Cambridge, United Kingdom. - **Q**: Who is organizing The 5 CSM Profiles: What Separates Good from Genuinely High-Impact? - **A:** The 5 CSM Profiles: What Separates Good from Genuinely High-Impact is organized by CambsCS. - **Q**: Who is this event for? Is it right for me? - **A:** The 5 CSM Profiles: What Separates Good from Genuinely High-Impact is ideal for professionals, entrepreneurs, startup founders, and networking enthusiasts eager to grow their connections. Whether you're a first-time attendee or a longtime enthusiast in Cambridge, this event is thoughtfully curated to deliver a standout experience worth every moment. 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