# Event Details - **Event Name**: Internal Customer Service Mastery – 1 Day Workshop in Calgary - **Event Start and End Date**: Fri, 05 Jun, 2026 at 09:00 am – Mon, 14 Dec, 2026 at 05:00 pm (-06:00) - **Event Description**: Enhance internal collaboration, communication, and teamwork to improve efficiency and workplace performance.About this EventGroup Discounts:Save 10% when registering 3 or more participantsSave 15% when registering 10 or more participantsAbout This CourseDuration: 1 Full Day (8 Hours)Delivery Mode: Classroom (In-Person)Language: EnglishCredits: 8 PDUs / Training HoursCertification: Course Completion CertificateRefreshments: Lunch, Snacks, and beverages will be provided during the sessionCourse OverviewThis workshop is designed to help staff improve collaboration with colleagues and other internal customers as a keystone for improving their performance in today's competitive workplace environment. Using a self-assessment tool, participants discover their dominant communication style and learn how to adapt that style to work more effectively with others. The course will help participants improve their communication skills, make good first impressions, set the right expectations, manage themselves, and build collaboration skills. After attending this workshop, participants will be able to work more effectively with colleagues and team members.Learning ObjectivesIn this course you will:Listen, ask questions, and interpret nonverbal messages more effectively.Set and manage expectations of colleagues and team members.Communicate assertively.Adapt their communication style and manage their behavior for more productive work relationships.Map out workflow between colleagues.Analyze current workflow and identify how to improve efficiency.Target Audience:Support team members and back office support teamsWhy Choose This Course?This program is ideal if you want to strengthen internal collaboration and create smoother workflows within your organization. By improving communication, adapting to different behavioral styles, and managing expectations effectively, you can reduce misunderstandings and increase productivity. Whether you work in support, operations, or back-office functions, this course equips you with practical tools to build stronger internal relationships and enhance overall team performance.©2026 Catils. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.Can this Internal Customer Service training be customized for our organization?Yes, we offer customized in-house Internal Customer Service programs tailored to your internal processes, team structures, and collaboration challenges. The training can incorporate real workflow scenarios, cross-departmental issues, and company-specific communication practices to ensure practical relevance and measurable improvement in teamwork and efficiency. Delivery format and focus areas can be aligned with your organizational goals.📧 Contact us today to schedule a customized in-house, face-to-face session: info@catils.com https://cdn-az.allevents.in/events5/banners/46b0a960-6cd6-11f1-b2b1-8fb527b733a7-rimg-w1200-h704-dc2f2f31-gmir.jpg https://cdn-az.allevents.in/events6/banners/46e8d060-6cd6-11f1-bdd0-a977c66e9d66-rimg-w987-h740-dcbca890-gmir.jpg https://cdn-az.allevents.in/events7/banners/472208d0-6cd6-11f1-b52f-397617372ce5-rimg-w1200-h678-dcffffff-gmir.jpg https://cdn-az.allevents.in/events9/banners/4756fb80-6cd6-11f1-bdd0-a977c66e9d66-rimg-w1200-h524-dcffffff-gmir.jpg https://cdn-az.allevents.in/events7/banners/4787a870-6cd6-11f1-b52f-397617372ce5-rimg-w1200-h436-dcffffff-gmir.jpg AgendaModule 1: Communicate clearly and confidently:Info: ● Importance of clear communication - How well do you communicate? ● The 5 Basic Principles of communication. ● Focus on Behavior not personality. ● Be Specific. ● Use the power of questions. ● Listen Actively. ● Communicate Assertively.Module 2: Working Better together:Info: ● Importance of working as a team. ● Internal customers are customers too. ● Managing Internal customers expectations. ● Understanding Internal customers' behavioral styles. ● The 4 Major behavioral styles and flexing your style. ● Mapping your internal network. ● Giving the message of 'I Care' when passing work. - **Event URL**: https://allevents.in/calgary/internal-customer-service-mastery-1-day-workshop-in-calgary/100001988533765021 - **Event Categories**: workshops - **Interested Audience**: - total_interested_count: 0 - **Event Highlights**: - Age Limit: 18+ - Duration: 8 hours - Location: Regus – AB, Calgary – McDougall - Languages: English ## Ticket Details - **Ticket Price Range**: min: 698.88, max: 880.01, currency: CAD ## Event venue details - **city**: Calgary - **state**: AB - **country**: Canada - **location**: Regus – AB, Calgary – McDougall - **lat**: 51.0484902 - **long**: -114.0756475 - **full address**: Regus – AB, Calgary – McDougall, 639 5 Ave SW, Suite 2500 Calgary, Calgary, Canada ## Event gallery - **Alt text**: Internal Customer Service Mastery – 1 Day Workshop in Calgary - **Image URL**: https://cdn-az.allevents.in/events9/banners/c5dc6f9121a1e2da6adbc6a9ced243dea1890b5903ae301ad345567f957f87f3-rimg-w1200-h903-dc8da9c1-gmir.jpg?v=1777694191 ## FAQs - **Q**: When and where is Internal Customer Service Mastery - 1 Day Workshop in Calgary being held? - **A:** Internal Customer Service Mastery - 1 Day Workshop in Calgary takes place on Fri, 05 Jun, 2026 at 09:00 am to Mon, 14 Dec, 2026 at 05:00 pm at Regus - AB, Calgary - McDougall, 639 5 Ave SW, Suite 2500 Calgary, Calgary, Canada. - **Q**: Is there an age restriction for Internal Customer Service Mastery - 1 Day Workshop in Calgary? - **A:** Internal Customer Service Mastery - 1 Day Workshop in Calgary is strictly for guests aged 18 and above. Valid government-issued photo ID is required for entry. Guests under 18 will not be admitted. The event will be presented in English. - **Q**: Who is organizing Internal Customer Service Mastery - 1 Day Workshop in Calgary? - **A:** Internal Customer Service Mastery - 1 Day Workshop in Calgary is organized by Catils_inc. - **Q**: Who is this event for? Is it right for me? - **A:** Internal Customer Service Mastery - 1 Day Workshop in Calgary is ideal for curious learners, students, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Calgary, this event is thoughtfully curated to deliver a standout experience worth every moment. 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