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The event you are looking at is a past event. Check out this upcoming event 2020 Western Canada ACC Excellence Summit March 3-5, 2020 happening on Tue Mar 03 2020 at 08:30 am at The Best Western Premier Calgary Plaza Hotel & Conference Centre, 1316 33rd Street NE , Calgary, Canada

2019 Western Canada ACC Excellence Summit March 5-7, 2019


2019 Western Canada ACC Excellence Summit March 5-7, 2019

Discover ​ways ​to ​positively ​impact ​your ​organization ​and ​the ​customers ​you ​serve ​as ​you're ​immersed ​in ​leadership, ​service ​and ​employee ​engagement ​at ​the ​three-day ​ACC ​Excellence ​Summit ​featuring ​Disney ​Institute ​March 5-7, 2019 at ​the Coast Plaza Hotel & Conference Centre Calgary Alberta. ​ 

***What ​you ​will ​learn, ​cost, ​what’s ​included ​and ​testimonials ​are ​below***
For nearly three decades, Disney Institute has helped professionals discover ways to positively impact their organizations and the customer they serve through immersion in leadership, service and employee engagement. 
There are five powerful lessons in business, lessons carefully developed by the Disney organization in its never-ending pursuit of excellence. These universal pillars of a successful business—leadership, culture, service, brand and innovation—are the keys to sustained business excellence. Together, these lessons forge an enduring bond between inspired leaders, motivated employees, satisfied customers, and an ability to drive stakeholder value.
Throughout these courses, you will discover insights that drive Disney parks and resorts organization and gain awareness of how these insights could be adapted to strengthen your own organizational efforts.ACC Excellence Summit featuring Disney Institute presenting Disney's Approach To Leadership Excellence, Disney's Approach To Employee Engagement, and Disney's Approach To Quality ServiceDate: March 5-7, 2019Time: 8:30am - 4:30pm dailyRegistration Coffee, Tea and Snacks opens at 7:30 am dailyLocation:  The Coast Plaza Hotel & Conference Centre 1316 33rd Street NE Calgary AlbertaWhat you will learn? See BelowCost: $1797 per person*
Cost includes: 3 Disney Institute course specific participant guides for each day, parking, Wi-Fi, lunch, coffee, tea and treats plus 3 personalized course specific ***Disney Institute Certificates*** to add to your credentials and ***Disney Institute Graduation Ears*** to celebrate YOUR graduation from all three programs
Refund Policy: All ticket sales are final. Name substitutions/changes are permitted if received in writing by original ticket holder by March 1, 2019
*Canada Alberta Job Grant will share the cost of this training for eligible Alberta Employees of eligible private companies and non-profit organizations. Some restrictions apply. Email aW5mbyB8IGludmVzdGlueW91ICEgdG9kYXk= for details and eligibility link.
This event is now over 47% sold out.
2016/17 testimonials below
Disney's Approach To Leadership Excellence Day 1 Learn How To:

Identify the personal and organizational values that drive you as a leader
Create alignment between your personal values and vision and those of the business or team
Share a compelling vision for the future that drives action today
Understand the values-infused role of a leader in culture-building and team support
Sustain your organization's values and vision during times of change
Establish your own legacy as a leader

Disney's Approach To Employee Engagement Day 2 Learn How To:  

Adapt Disney business insights to assess and improve your organizational culture
Shape your work culture based on desired employee behaviors and select people who are a right fit
Use training strategies that ensure employees are confident in their roles
Improve communication, empower employees and strengthen morale
Create a supportive environment through genuine care and recognition programs

Disney’s Approach To Quality Service Day 3 Learn How To:   

Assess and improve your organization's commitment to quality service
Differentiate and elevate your service to become a provider of choice
Design standards for quality service and create a consistent service experience
Gauge the needs, wants, stereotypes and emotions of your customers at an individual level
Understand the processes necessary to develop a culture that consistently delivers exceptional service
Recover effectively from a service failure and turn it into an opportunity to strengthen customer relations

2016-2018 Testimonials
"The course was transformative to our thinking. The session itself was remarkable in how it brought the concepts to life which provided clarity and deep understanding. I personally came out of the course with a deep belief of what quality service really is and how every single team member at Flaman Group of Companies is so important to making our customers' experiences remarkable.” ~STEVE WHITTINGTON Vice President Marketing and Customer Experience FLAMAN - Group of Companies"Treating Donors, Clients and Volunteers the Disney Way is an inspiration everyday since taking my very first Disney training in Regina. Bringing the Disney experience to your business or organization is so much fun!!" ~ CINDY FUCHS Vice President - The Canadian Red Cross in SaskatchewanDisney Institute uses business insights and time-tested examples from Disney parks and resorts worldwide to inspire individuals and organizations to enhance their own customer experience using Disney principles as their guide. 
What's the refund policy?
All ticket sales are final; no refunds. Name substitutions/changes are permitted by Invest in You Today by email aW5mbyB8IGludmVzdGlueW91ICEgdG9kYXk= on before March 1, 2019. 
How can I contact the organizer with any questions?
You may text or call 780.518.1495 or 604.619.9393
 As to Disney artwork/properties: © Disney  "Although Disney Institute is presenting this program, the sponsor of this program, Alberta Chambers of Commerce, and not Disney Institute, is responsible for marketing and promoting this program, and for providing and arranging for the venue, facilities and other items for this program.  This includes any food and beverage offered at or in connection with this program.  Alberta Chambers of Commerce is not an agent of Disney Institute or its affiliates, and Disney Institute and its affiliates assume no liability relating to the event or for the acts or omissions of Alberta Chambers of Commerce." 

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