

# Event Details

- **Event Name**: Service Desk Forum; Part Two: From Promise to Practice — AI in Service Deli
- **Event Start and End Date**: Thu, 26 Mar, 2026 at 05:00 pm – Thu, 26 Mar, 2026 at 06:30 pm
- **Event Description**: Where AI meets the real world: practical wins, painful lessons, and what smart teams are doing next.About this EventEvent OverviewFollowing last year’s Service Desk Forum—where Adam Seeber (xAmplify), Henry Do (ServiceNow), and Chris Hurn (Envisage Technology) explored how AI would shape the future of service delivery—we’re now shifting from theory to practice. AI has moved past the hype cycle and is being deployed into real service environments with real consequences.Service Desk Forum; Part Two: From Promise to Practice — AI in Service Delivery Today brings together three practitioners who are actively implementing AI in production settings: Jayden Dinmore, Justin Toon, and Alexander Phelan.They’ll share what motivated their organisations to adopt AI, how implementations are performing today, what they wished they knew before going live, and the unexpected challenges and wins that have shaped their journeys.In this instalment, we unpack the realities of AI adoption across service desks:Why organisations are choosing AI-driven approachesWhat’s working in production—and what isn’tHard‑earned lessons and what teams wish they knew earlierOperational, cultural, and technical challengesPractical wins, measurable impacts, and what smart teams are doing nextExpect grounded, practitioner-led insights from people who are actually shipping AI—not just talking about it.Where AI meets the real world: practical wins, painful lessons, and what smart teams are doing next.Agenda5:00pm — Social Drinks &amp; NetworkingKick off the evening with conversations, drinks, and early connection-building with peers and leaders across the service delivery community.5:15pm - 5:30pm — Insights from Jayden Dinmore (Morgans Financial), Justin Toon (Wesley Mission Queensland) &amp; Alexander Phelan (Envisage Technologies)A focused session unpacking real-world AI implementation learnings.6:15pm — Panel DiscussionOpen for you to ask questions, challenge ideas, and get into the details that matter to you.This event is all about networking, knowledge-sharing, and good conversation – no sales pitches, no recruitment talk. Just real stories, future-focused thinking, and a few laughsGot questions? Feel free to reach out to Jareth Oades-Gularte via https://www.linkedin.com/in/jarethoadesgularte/  https://cdn-az.allevents.in/events9/banners/a2e5f670-252a-11f1-a591-7f7175887899-rimg-w1200-h674-dca78f78-gmir.jpg   https://cdn-az.allevents.in/events5/banners/a316ca70-252a-11f1-a591-7f7175887899-rimg-w1200-h674-dc31302f-gmir.jpg   https://cdn-az.allevents.in/events8/banners/a3555a10-252a-11f1-a591-7f7175887899-rimg-w1200-h674-dc302e2d-gmir.jpg   https://cdn-az.allevents.in/events10/banners/a38b1010-252a-11f1-8500-4f0c3b0bf48e-rimg-w1200-h674-dc786148-gmir.jpg   https://cdn-az.allevents.in/events8/banners/a3b70210-252a-11f1-8500-4f0c3b0bf48e-rimg-w1200-h674-dcf2efeb-gmir.jpg Agenda?: 05:00 PM5:00pm — Social Drinks &amp; NetworkingInfo: Kick off the evening with conversations, drinks, and early connection-building with peers and leaders across the service delivery community.?: 05:30 PM - 06:30 AMInsights from Jayden Dinmore (Morgans Financial), Justin Toon (Wesley Mission Info:  focused session unpacking real‑world AI implementation learnings.?: 06:00 PM - 07:00 PMQ&amp;A Info: Open for you to ask questions, challenge ideas, and get into the details that matter to you.
- **Event URL**: https://allevents.in/brisbane/service-desk-forum;-part-two-from-promise-to-practice-—-ai-in-service-deli/100001984337819836
- **Event Categories**: business, contests, performances, entertainment
- **Interested Audience**: 
  - total_interested_count: 0

## Ticket Details

- **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com.au%2Fe%2Fservice-desk-forum-part-two-from-promise-to-practice-ai-in-service-deli-tickets-1984337819836
- **Ticket Price Range**: min: 0, max: 0, currency: AUD

## Event venue details

- **city**: Brisbane
- **state**: QL
- **country**: Australia
- **location**: Humanised Group HQ
- **lat**: -27.4673535
- **long**: 153.0241307
- **full address**: Humanised Group HQ, Humanised Group Office L19,, Brisbane, Australia

## Event Organizer details

- **affiliate_id**: 10
- **organizer**: Jareth Oades-Gularte (https://allevents.in/org/jareth-oades-gularte/23083427)

## Event gallery

- **Alt text**: banner
  - **Image URL**: https://cdn-az.allevents.in/events4/banners/5bba87745d9776f297b4301a37025a63cce6f7826c00350100b30ffb5b1a52ce-rimg-w1200-h674-dca69078-gmir.jpg?v=1774100061
- **Alt text**: thumbnail
  - **Image URL**: https://cdn-az.allevents.in/events4/banners/9e2c0800f151ec89829d13637ef381de8efd79e7364a7c68ab5145b240812c8a-rimg-w400-h400-dc322f2d-gmir.jpg?v=1774100060

## FAQs

- **Q**: When is the event happening?
  - **A:** Thu, 26 Mar, 2026 at 05:00 pm
- **Q**: Where is the event happening?
  - **A:** Humanised Group HQ, Humanised Group Office L19,, Brisbane, Australia
- **Q**: What is the ticket price?
  - **A:** starting from 0 up to 0 AUD
- **Q**: Who is organizing the event?
  - **A:** Jareth Oades-Gularte
- **Q**: What type of event is this?
  - **A:** business, contests, performances, entertainment
- **Q**: Where can I find ticket details about Service Desk Forum; Part Two: From Promise to Practice — AI in Service Deli ?
  - **A:** You can find ticket details about this event on AllEvents.

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