Course Overview :

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery Format: Classroom (Food and Beverages included)

Course Description:

Disagreements, differences of opinion, and conflicting perspectives are inevitable in any collaborative environment. Workplace conflicts, if not managed properly, can become highly destructive, stirring up negative emotions, poisoning team morale, and creating stress. This can lead to deteriorated relationships, loss of morale, and lack of commitment, which often remains hidden but is particularly damaging. Effectively managing conflict is crucial to maintaining team and company performance, saving time and money.

Our one-day workshop on Conflict Management and Communication Skills equips you with the most advanced tools, strategies, and practices for managing conflicts constructively. Through hands-on practice with proven frameworks, simulations, and exercises, you will become a highly effective professional and leader, ready to handle conflicts constructively from day one.

Learning Objectives:

• Gain insights into your conflict management style through self-assessments (TKI®).
• Practice techniques and new skills through role-playing in a safe environment.
• Learn proven best practices for approaching conflict management.
• Develop skills for resolving conflict as a third-party mediator.
• Understand scientifically validated frameworks for effective communication in stressful situations.
• Apply your learning to your work environment using job aids, templates, and other resources.

How Will You Benefit?

• Build trust and credibility with colleagues and team members.
• Turn potential conflict situations into opportunities for critical conversations that enhance work relationships.
• Gain confidence in holding difficult conversations calmly and assertively.
• Manage difficult situations proactively.
• Increase your effectiveness in managing conflict.
• See growth in your overall performance.

Agenda:

• Science behind workplace conflicts
• Understanding human behavior
• Different personality types
• Conflict management styles
• Conflict management strategies
• Workplace conflicts
• Conflict resolution agreements
• Working with difficult people
• Relationship and reputation management

Prerequisites: None

Course Materials: Attendees will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

• Internet for downloading the eBook
• Laptop, tablet, smartphone, eReader (excluding Kindle)
• Adobe DRM-supported software (e.g., Digital Editions, Bluefire Reader)
• eBook download and activation instructions

Target Audience:

Anyone interested in learning Conflict Management Skills.

Certification:

Upon completing the workshop, participants will receive a course completion certificate.

Benefits of Taking the Conflict Management Course for Your Team

• Enhanced Team Dynamics: Improved conflict management skills foster a more harmonious and productive team environment. Team members learn to communicate more effectively, leading to reduced misunderstandings and tension.
• Increased Productivity: Resolving conflicts efficiently means less time spent on disputes and more time focused on productive tasks. This can significantly boost team productivity and overall output.
• Better Decision Making: Effective conflict management encourages open dialogue and diverse perspectives, leading to better-informed decision-making processes within the team.
• Improved Employee Morale: Addressing conflicts promptly and constructively improves morale by reducing frustration and stress among team members. This creates a more positive work atmosphere.
• Stronger Relationships: Learning to manage conflicts constructively builds trust and strengthens relationships among team members. They learn to appreciate each other's differences and work collaboratively.
• Leadership Development: Managers and leaders who undergo conflict management Upon completing the workshop are better equipped to handle challenging situations, mentor their teams, and maintain team cohesion during times of conflict.
• Enhanced Customer Service: Improved team dynamics and communication skills extend to interactions with customers, leading to better service delivery and customer satisfaction.
• Innovation and Creativity: A supportive and conflict-resilient team environment encourages creativity and innovation. Team members feel safe to share ideas and take calculated risks.
• Adaptability and Resilience: Teams that can effectively manage conflicts are more adaptable to change and resilient in the face of challenges, making the organization more agile overall.
• Reduced Turnover: Addressing conflicts promptly and effectively contributes to a positive work environment. Employees are more likely to stay motivated and engaged, reducing turnover rates and associated costs for recruitment and training.

To host the session for your group on-site, enquire us at Y29ycG9yYXRlIHwgbWFuZ2F0ZXMgISBjb20=

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These workshop have been created to help safely navigate you through the minefield of absence management, paying attention to issues of systems, procedures and organisational culture along the way. Using a selection of exercises, activities and sample documents, the course examines some traditional methods of management as well as some more contemporary and innovative ways of keeping a lid on casual absence. Participants will take away a number of practical tools and ideas to enable them to target performance improvement when back at their desks.

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These Employee Engagement workshop suitable for anyone that works in a management or leadership role.

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Course Contents:

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