FAQs


About

allevents.in is a small and diverse group of event lovers on a mission to help organizers by enabling them to reach a wider audience and providing them with the right tools to conveniently sell their tickets and track the sales!

(Refer to How can allevents.in help an event organizer? For more information)

We help people discover events happening around them.
Hundreds of events are happening around you as you read this!
But how many of those events do you know about?
allevents.in helps bridge that gap!

We, at allevents.in, know how much effort goes into making an event successful and we try to make it easier for you!
In a nutshell, you could outsource some of your work to us and we will take care of them for you!
Please go through the list of services we provide for more details.
(Refer to What services do you provide? )

  • Free Service
    • Event Listing.
    • 200 Email Credits (Refer Email Credits FAQ for More Information)
    • Ticketing (Refer Ticketing FAQ for More Information)
    • Event details in weekly Newsletters.
  • Paid Service
    • Deliverables for Paid service depend on the type of plan purchased. Following is a list of benefits included in most plans.
      (Please refer Promotion FAQs for More Information)

      • Verified Organizer page
      • Ad Free Event/Organizer Page.
      • Social media ads for the event on Facebook, Instagram, Google Adwords
      • Additional Email credits. (Refer Email Credits FAQ for More Information)
      • Top of the page placement for event city on allevents.in
      • Spotlight placement in weekly newsletter.

Event Promotion

To promote your event, head over to your event page and click on the orange ‘Promote Now’ button to the right.

The boost on allevents.in starts from the day of payment and lasts till the event date or next 30 days, whichever is earlier.
Social media ad duration depends on the plan that you have purchased. Usually, with an ad credit of USD 10, your ad would run for about 5 days. You can always purchase additional Ad Credits to keep your Social Media ads running.
Email credits are issued within 1 business day of the payment and can be used as you please.

Yes, Promotion plans can be customized depending on your budget.
Feel free to shoot an email at ‘contact@allevents.in’ to open negotiations.

An event, once promoted is highlighted on allevents.in in every aspect.
e.g. Top position on allevent.in city page and event category search, spotlight placement in Weekly newsletters and much more.

Further, for our social media ads, we try to apply a unique approach to every event as each event serves to a different group or audience.
This flowchart should give you an idea of our general approach.

You will receive an email notification to let you know the status of your promoted event.

To check your promotion progress,

  • Head over to the ‘My Events‘ Tab in the drop-down next to your profile picture on allevents.in
  • Click on ‘Promotions’ in the organizer panel to the left.
  • Click on any of the promoted events to check their status/progress.

We also send daily promotion status through email.

Allevents.in does not issue any refund on promotions once your promotion on social media has started. However, do let us know at ‘contact@allevents.in’ and we will see if we can work something out. 🙂

Email credit is a digital currency on allevents.in that we assign to organizers so they can run mass email campaigns among their contacts.
We send specially designed invitations of the event on behalf of the organizer.
Each Email Credit = One Email.

There are two methods of using your email credits.

  • ‘CSV’ method
    • Head over to your event page and click on ‘send invites’ from the organizer panel.
    • Select the ‘Import from CSV’ option and upload.
    • You would be asked to upload a CSV file with all the email addresses of the people you wish to reach. Further, emails will be sent automatically.
  • ‘Import from Gmail’ Method
    • Head over to your event page and click on ‘send invites’ from the organizer panel.
    • On the new window, login into Gmail and allow when prompted.
    • Once a group has been created you can send your invites.

If you run out of email credits, send us an email at ‘contact@allevents.in’ and we will get back to you.

We offer multiple flexi-packages for organizers to choose from based on their requirements.
You can go through these packages at- Event Promotion.
We also offer customized promotion plans.
(For more Information please refer to ‘Can I customize my promotion plan?‘)

General

If you found your event on allevents.in and did not add it yourself, there are a few possible reasons as to how your event ended up here!
(Not a bad thing at all, unless it was supposed to be private)

  • Your event could have been synced to allevents.in from your ‘public event page’ on Facebook. We do this, to save organizers the hassle of going through the process of setting up an event page. Allevents helps organizers by automatically listing ‘public events’ from facebook on its domain and by giving them the option to further augment their event page. (Refer to How does allevents.in help an event organizer? For more information)

If you believe your event is not supposed to be here and want it removed (Refer to How do I remove my event from allevents.in?)

Allevents.in frequently checks for the latest information to make sure we have the most updated information about your events, however, there might be a delay in this process for some events. Organizers can update these events manually to prevent any miscommunication with guests.
(To update your event page, please refer How to update the information/photos on my event page?)

To access your event page on allevents.in

  • Login on allevents.in using your Facebook account (The same one that you use to edit your Facebook event page).
  • Head over to the ‘My Events‘ Tab in the drop down next to your profile picture on allevents.in
  • Click on the ‘Edit Event’ tab under the name of the event you wish to edit.

An Organizer Profile is a web page that provides you with a platform to showcase your work!
It lists all your past and upcoming events for guests to learn more about.
Each Organizer profile has a custom personalized link which an organizer can share with event seekers. This allows guests to follow their favorite organizers for updates on upcoming events!
Subscribed followers get notified whenever there is an upcoming event.
Followers are notified through emails as well as mobile push notifications.

Make sure you share your organizer page and keep a track of your followers!

To create your organizer page.

  • Login into allevents.in using your Facebook account.
  • If you already own an organizer page, click on ‘(New)’ next to ‘Organizer’ in the drop-down next to your profile picture on allevents.in.
  • Scroll down and enter the URL to your facebook page in the space provided.

If you are trying to create your first organizer page, click on the following page. (Create a new organizer page)

To claim an existing Organizer Page on allevents.in

  • Login into allevents.in using your Facebook account.
  • Head over to the organizer page you wish to claim.
  • Find the claim page option to the left and click on it.

Your attendee profile is made up of a list of all the events that you have attended/ will be attending and a list of users on allevents.in that follow you or you follow.

A Verified Organizer Page means that the Organizer has verified their identity and is using our featured event listing service.
A Verified organizer page is a symbol of trust within the allevents.in community.

To change your contact details,

  • On the drop-down next to your profile picture, select ‘Settings’.
  • Scroll down to ‘Change Contact Details’.
  • Enter your new email address and click on update.

You can subscribe to our weekly newsletters from ‘Subscribe’.

To change your newsletter preference,

  • On the drop-down next to your profile picture, select ‘Settings’.
  • Scroll down to ‘City Newsletter Subscription’.
  • Make the desired changes.

To contact an event organizer, head over to the organizer’s page and find the option to ‘Send Message’ to the left.

We do not share the contact details of event organizers however you can send them a message.
In case you have bought a ticket from allevents.in you will find the Contact Number of the Event Organizer in your ticket email.

  • To remove it yourself:
    • Login on allevents.in using your Facebook or google account (The same one that you use to edit your Facebook event page).
    • Head over to the ‘My Events‘ Tab in the drop down next to your
      profile picture on allevents.
    • Click on the drop-down attached to the ‘Edit Event’ tab under the name of the event you wish to delete.
    • Click on the ‘Delete Event’ option to delete your event.
  • To send a removal request:
    • Head over to the event page.
    • Scroll down to the comment box.
    • Find and click on the ‘Report a problem!’ button.
    • Select a reason and hit ‘Report’.

To stop receiving emails from us, please edit your communication preference on allevents.in

If your event is on All Events, it means that it is/was a ‘Public event’ on Facebook.
Whenever you create an event via Facebook, you have the option to set the privacy setting. The options would be Public, Friends of Guest and Invite-Only. If it is supposed to your private event, choose any privacy option other than Public.
If you want your event to be public on Facebook and not to be posted on Allevents.in, feel free to drop an email at ‘contact@allevents.in’. We will make sure that none of your future events get posted.

Ticketing

To sell your tickets on allevents.in:

  • Head over to the ‘Event Ticketing‘ Tab in the drop-down next to your profile picture on allevents.in
  • Under Upcoming events, Click on the ‘Setup ticketing’ option present to the right of the event name.
  • On the landing page, Click on ‘Enable Ticketing’ and fill in the ticket details!
  • 0% from Organizer:
  • We will collect 3 % of the ticket amount from attendees. This is the default preference for every event unless the organizer specifies otherwise.

  • 3% from Organizer:
  • Attendees will pay just the ticket amount and we will deduct 3% of the ticket amount from your revenue. Please refer to Do I get to decide who pays this convenience fee?

  • Advanced ticketing Plan
  • Based on your promotional requirement, we will offer you our premium services along with the ticketing.
    Services like Paid promotions on various social media platforms, Push notifications, featured listing across our site and newsletters, specially customized emails and much more.
    We will offer you a commission rate based on the services you opt-in.
    If interested, you could drop us a mail at ‘ticketing@allevents.in

  • PayPal
  • We charge 0.5% of the ticket amount or $0.5 (whichever is higher) to the attendees. You will receive the full ticket amount in your PayPal account. PayPal charges applicable which varies from country to country.

Yes, you as the organizer have the authority to decide who pays the convenience fee per ticket booking. The convenience fee is charged to the guests by default but if you wish to bear the expense instead then feel free to send us an email at ‘ticketing@allevents.in’ with your event link and email subject as “convenience fee“.

You will receive an email notification for every ticket sold.
To learn more about how you can track these sales. (Please refer to How can I track my ticket sales?)

To check your ticket sales on the website.

  • Head over to the ‘Event Ticketing‘ Tab in the drop-down next to your profile picture on allevents.in
  • Under Upcoming events, Click on the ‘Ticket sales’ option, present to the right of event name for which ticketing is enabled.

You could also Download our AllEvents Event Manager app to track your ticket sales!

  • Android: Event Manager for Android
  • IOS: Event Manager for IOS

The answer for this one varies on your location.

If you have enabled the option to accept payments through allevents.in, you will get the option to enter your Paypal details while setting up your ticketing.
Otherwise, you can head over you your event page, click on manage ticketing from the ‘Organizer Panel’ on top, scroll down and fill in your PayPal Account details.

The PayPal option will be available only if you choose one of the following currencies:

AUD Australian Dollar NOK Norwegian Krone MXN Mexican Peso
BRL Brazilian Real NZD New Zealand Dollar TRY Turkish Lira
CAD Canadian Dollar PHP Philippine Piso MYR Malaysian Ringgit
CZK Czech Koruna PLN Polish Złoty THB Thai Baht
DKK Danish Krone GBP Pound Sterling JPY Japanese Yen
EUR Euro SGD Singapore Dollar TWD New Taiwan Dollar
HKD Hong Kong Dollar SEK Swedish Krona USD United States Dollar
HUF Hungarian Forint CHF Swiss Franc ILS Israeli new Shekel

Only applicable if your ticketing currency is INR (Indian Rupees).
To update your bank details, please head over to the ‘Manage Payments‘Tab in the drop-down next to your profile picture on allevents.in

Only applicable if your ticketing currency is INR (Indian Rupees).
We do the partial transfer for events on a case by case basis. To put in a request, you can send an email to ‘ticketing@allevents.in’.

  • Global Organizer
    An organizer would have to issue all refunds to guests through their PayPal account connected with allevents.in
  • Indian Organizer
    In case you wish to issue a refund, please send an email at ‘ticketing@allevents.in’ with the reason and order ID, We will process the refund within 48 hours

To broadcast urgent information to all your guests,

  • Head over to the ‘Event Ticketing‘ Tab in the drop-down next to your profile picture on allevents.in
  • From your upcoming events, click on the event you wish to broadcast a message to the guests.
  • Scroll down to locate the broadcast module.

To check if a ticket, being shown at the venue is genuine or not.
Verify its order ID in the list of your registrations, check the guest’s name and match it with the guest’s photo ID.
You could also use the Event Organizer app to scan the QR code on the printed ticket and then verify the information with the guest’s photo ID.

  • Android: Event Manager for Android
  • IOS: Event Manager for IOS

Let us know at ‘ticketing@allevents.in’ and we will activate the lead plugin for your event

For Ticket purchase transactions we use PayPal for Global events while we use PayUMoney and CCAvenue for Indian events.

You may or may not be charged a convenience fee while checkout.
This varies event to event and depends on the organizer.

If your Organizer has enabled the pay at venue option then you will be given the option to pay at the venue.

It is always advised to carry a printed copy of your ticket to the venue.

Tickets once purchased cannot be refunded. However, you can always contact the Event Organizer in such cases.

You may or may not be able to transfer depending on the event’s terms and conditions.

If you purchased the ticket from allevents.in and the organizer stated the ticket as invalid, please send us an email at ‘ticketing@allevents.in’.