# Event Details - **Event Name**: The Role of Technology in Customer Experience - **Event Start and End Date**: Wed, 01 Jul, 2026 at 09:00 am – Wed, 01 Jul, 2026 at 02:00 pm - **Event Description**: Your technology is either enabling better customer journeys — or getting in the way. This session helps you make sure it’s the former.About this EventRegistration from 9.00am with pastries and a chance to network. We'll then hand over to Darren who will take you through the session.The morning will culminate with a connect and grow section over a superb buffet lunch at 12noon and further networking.Your technology is either enabling better customer journeys — or getting in the way. This session helps you make sure it’s the former.We’ll explore tools like CRMs, chatbots, and feedback loops to streamline communication, personalise service, and increase customer satisfaction — all without losing the human touch.DARREN NEILL - SALES GEEKDarren Neill is an inspiring public speaker, sales strategist, and trusted growth partner for ambitious businesses. As lead Geek at Sales Geek for East, Central and West Lancashire, Darren and his team work with organisations of all sizes to unlock potential, drive consistent sales performance, and develop people into confident, capable leaders.With a background in building and scaling high-performing sales teams, Darren brings structure, clarity, and strategic focus — but it’s his passion for people that sets him apart. His mission is simple yet powerful: to leave every person and business in a significantly better place than when he found them. Whether he’s working with a start-up or an established SME, his energy, empathy, and no-nonsense coaching style help individuals tap into strengths they didn’t know they had.Known for his ability to inspire and empower, Darren is a sought-after speaker who delivers thought-provoking, practical sessions that stick. He specialises in sales psychology, leadership development, and building bulletproof sales processes that scale with the businessBOOK YOUR PLACE NOW! https://cdn-az.allevents.in/events3/banners/41931000-7044-11f1-a45e-c766bd784fab-rimg-w740-h740-dc040404-gmir.jpg https://cdn-az.allevents.in/events8/banners/41cf55b0-7044-11f1-b540-c1aeb246d945-rimg-w1200-h286-dc000000-gmir.png https://cdn-az.allevents.in/events9/banners/420f44e0-7044-11f1-b540-c1aeb246d945-rimg-w1200-h662-dcffffff-gmir.jpg - **Event URL**: https://allevents.in/blackburn/the-role-of-technology-in-customer-experience/100001399920412639 - **Event Categories**: performances, entertainment, business - **Interested Audience**: - total_interested_count: 0 - **Event Highlights**: - Duration: 5 hours - Location: Blackburn College - Industry Collaboration Zone - Languages: English ## Ticket Details - **Ticket Price Range**: min: 44.04, max: 44.04, currency: GBP ## Event venue details - **city**: Blackburn - **state**: EN - **country**: United Kingdom - **location**: Blackburn College - Industry Collaboration Zone - **lat**: 53.7482528 - **long**: -2.4885454 - **full address**: Blackburn College - Industry Collaboration Zone, Feilden Street, Blackburn, United Kingdom ## Event gallery - **Alt text**: The Role of Technology in Customer Experience - **Image URL**: https://cdn-az.allevents.in/events7/banners/f8eaa6849545190b665e9b932532cb11a8863879de8689ac51589671ba56ba4b-rimg-w1200-h900-dc6f685c-gmir.jpg?v=1770984111 ## FAQs - **Q**: When and where is The Role of Technology in Customer Experience being held? - **A:** The Role of Technology in Customer Experience takes place on Wed, 01 Jul, 2026 at 09:00 am to Wed, 01 Jul, 2026 at 02:00 pm at Blackburn College - Industry Collaboration Zone, Feilden Street, Blackburn, United Kingdom. - **Q**: Who is organizing The Role of Technology in Customer Experience? - **A:** The Role of Technology in Customer Experience is organized by Janine Smith. - **Q**: Who is this event for? Is it right for me? - **A:** The Role of Technology in Customer Experience is ideal for professionals, entrepreneurs, startup founders, and networking enthusiasts eager to grow their connections. Whether you're a first-time attendee or a longtime enthusiast in Blackburn, this event is thoughtfully curated to deliver a standout experience worth every moment. 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