Customer Excellence - The Art of Exceeding Expectations (Sales Geek)

Registration from 9.00am with pastries and a chance to network. We'll then hand over to Darren who will take you through the session.

The morning will culminate with a connect and grow section over a superb buffet lunch at 12noon and further networking.

This seminar workshop dives into creating standout customer experiences that foster loyalty, referrals and revenue.

Customers today don’t just buy products — they buy experiences. In this session, we go beyond the basics to show how businesses can proactively identify and deliver exceptional value at every stage of the customer journey. Attendees will explore tools for mapping expectations, handling feedback constructively, and empowering teams to create ‘wow’ moments that turn customers into brand ambassadors.

DARREN NEILL - SALES GEEK

Darren Neill is an inspiring public speaker, sales strategist, and trusted growth partner for ambitious businesses. As lead Geek at Sales Geek for East, Central and West Lancashire, Darren and his team work with organisations of all sizes to unlock potential, drive consistent sales performance, and develop people into confident, capable leaders.

With a background in building and scaling high-performing sales teams, Darren brings structure, clarity, and strategic focus — but it’s his passion for people that sets him apart. His mission is simple yet powerful: to leave every person and business in a significantly better place than when he found them. Whether he’s working with a start-up or an established SME, his energy, empathy, and no-nonsense coaching style help individuals tap into strengths they didn’t know they had.

Known for his ability to inspire and empower, Darren is a sought-after speaker who delivers thought-provoking, practical sessions that stick. He specialises in sales psychology, leadership development, and building bulletproof sales processes that scale with the business

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