Using Gamification to Power Agent Engagement & Performance
Time: Registration 09:00Event 09:30 - 12:00
Location: Think Tank, Millennium Point, Curzon St, Birmingham B4 7XG
Gamification has become a significant component in the contact centre technology ecosystem for improving agent satisfaction, productivity, compliance and performance.
Join us for this free seminar on Tuesday 22nd January at 09:30 as contact centre gamification guru, Nikki Quinn, shares her approach to using contact centre solution data with gamification software to achieve the desired results.
At this seminar, you will learn:
How to use gamification strategies to align your business objectives with agent activity
Methods used to create equity across disparate groups of agents
How to engage the agents to self-evaluate behaviours
How to motivate across the generational spectrum of employees
Methods to hold Supervisors accountable and ensure that they stay highly engaged
Frequently Asked Questions
Who should attend?
Anyone running or working within a contact centre that is looking to improve their contact centre productivity whilst retaining the brightest agents.
Where can I contact the organiser with any questions?
The organiser is Sian Ciabattoni, Marketing Director of Noble Systems, her email address is c2NpYWJhdHRvbmkgfCBub2JsZXN5c3RlbXMgISBjb20=
and phone number is 0161 772 7117.
Is my registration/ticket transferrable?
Yes, please email c2NpYWJhdHRvbmkgfCBub2JsZXN5c3RlbXMgISBjb20=
with the alternative name and job title.
Do I have to bring my printed ticket to the event?
No, but please be prepared to show your e-ticket if requested.
What is the dress code?
The dress code is business casual.
How do I get there?
See details here http://www.birminghammuseums.org.uk/thinktank/visit
Is there free parking?
The closest car park to Thinktank is the Millennium Point multi-storey car park located on Jennens Road which is operated by Birmingham City Council (charges apply). For google maps and Sat Nav use postcode B4 7AP. Blue Badge holders can park for free, there are 20 blue badge bays within the car park and the maximum height restriction for the car park is 2.1 metres. The Millennium Point building is approximately 20 meters from the multi-story car park and from Level 1 and Level 2 of the multi-story car park there is step free access into Millennium Point. Thinktank’s main entrance is located on Level 2 of Millennium Point.
How many people can attend from my company?
As places at the event are limited, Noble Systems will allow a maximum of five people per organisation. We reserve the right to cancel delegates if oversubscribed (48 hours notice will be given).