# Event Details - **Event Name**: MHN - May Session - **Event Start and End Date**: Tue, 26 May, 2026 at 03:00 pm – Tue, 26 May, 2026 at 05:30 pm (+01:00) - **Event Description**: Your Team Shouldn't Have to Ask You Twice. An operator's guide to building an AI-powered knowledge baseAbout this EventMIDLANDS HOSPITALITY NETWORKTuesday 26th May | 3:00pm – 5:30pmYour specials change weekly. Your allergen info changes with the menu. Your complaint process exists in someone's head. And your team is expected to know all of it, all the time.In this session, Chris Fletcher, founder of Tech on Toast and former Director of Operations at Carluccio's, will show you what an AI-powered knowledge base actually looks like in a real hospitality business, why it matters for your revenue, and how straightforward it is to get one up and running.No laptops needed. Just come ready to think differently about how your team gets information.WHAT YOU'LL SEE> A live demo of an AI knowledge base in action, answering real hospitality questions in seconds> Real examples of how operators are using it before, during, and after service> What happens when a team member asks about allergens, specials, or the guest complaint process and gets an instant, accurate answerWHY IT MATTERS RIGHT NOWEvery missed upsell, slow table turn, and wrong allergen answer has an information gap behind it. When your team has to find a manager to answer a basic question, that's a revenue problem as much as a service one. An AI knowledge base puts the right answer in front of the right person at the right moment, without adding to your workload.WHAT YOU'LL WALK AWAY WITH> A clear understanding of what an AI knowledge base is and isn't> Practical examples you can take back and act on this week> Access to Stacked Chat, free to get started in your own businessYOUR HOST: CHRIS FLETCHERFounder of Tech on Toast. Former Director of Operations at Carluccio's. Chris has been bridging the gap between hospitality and technology for years, and he does it without the jargon. Members of his team will also be on hand after the session if you want to chat through how any of this could work for your business.Date: Tuesday 26th May 2026Time: 3:00pm – 5:30pmVenue: The Grand Hotel, BirminghamArrival: Tea and coffee on arrivalAfterwards: Drinks from our sponsor, Inn Express - as always, we encourage you to stay back and enjoy a post-session digestif.MHN is for operators only, i.e. you work in a hospitality business or own one. If you are a supplier and wish to sponsor a session, please contact caitlin.allwood@tonictalent.com - **Event URL**: https://allevents.in/birmingham/mhn-may-session/100001986939289903 - **Event Categories**: business - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket Price Range**: min: 0, max: 0, currency: GBP ## Event venue details - **city**: Birmingham - **state**: EN - **country**: United Kingdom - **location**: The Grand Hotel Birmingham - **lat**: 52.4818365 - **long**: -1.8996039 - **full address**: The Grand Hotel Birmingham, 1 Church Street, Birmingham, United Kingdom ## Event gallery - **Alt text**: MHN - May Session - **Image URL**: https://cdn-az.allevents.in/events1/banners/0ac6fcb529374ca1fcc8d62cbe59145e24b0c005d2e8a6f7d0f94899de701fd3-rimg-w1080-h1350-dc131916-gmir.jpg?v=1775733641 ## FAQs - **Q**: When and where is MHN - May Session being held? - **A:** MHN - May Session takes place on Tue, 26 May, 2026 at 03:00 pm to Tue, 26 May, 2026 at 05:30 pm at The Grand Hotel Birmingham, 1 Church Street, Birmingham, United Kingdom. - **Q**: Who is organizing MHN - May Session? - **A:** MHN - May Session is organized by Midlands Hospitality Network and Tonic Talent. - **Q**: Who is this event for? Is it right for me? - **A:** MHN - May Session is ideal for curious learners, students, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Birmingham, this event is thoughtfully curated to deliver a standout experience worth every moment. If MHN - May Session sounds like your kind of event, don't wait - spots fill up fast. ## Structured Data (JSON-LD) ```json [ { "@context": "https://schema.org", "@type": "Event", "name": "MHN - May Session", "image": "https://cdn-az.allevents.in/events1/banners/0ac6fcb529374ca1fcc8d62cbe59145e24b0c005d2e8a6f7d0f94899de701fd3-rimg-w1080-h1350-dc131916-gmir.jpg?v=1775733641", "startDate": "2026-05-26T15:00:00+01:00", "endDate": "2026-05-26T17:30:00+01:00", "url": "https://allevents.in/birmingham/mhn-may-session/100001986939289903", "eventStatus": "https://schema.org/EventScheduled", "location": { "@type": "Place", "name": "The Grand Hotel Birmingham", "address": { "@type": "PostalAddress", "streetAddress": "1 Church Street", "postalCode": "B3 2FE", "addressLocality": "Birmingham", "addressRegion": "EN", "addressCountry": "GB" }, "geo": { "@type": "GeoCoordinates", "latitude": "52.4818365", "longitude": "-1.8996039" } }, "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode", "description": "Your Team Shouldn't Have to Ask You Twice. 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Previously named C.H.E.F, MHN is a community of professionals who are passionate about hospitality and dedicated to fostering connections among individuals and businesses within the industry.Established by Tonic in 2018, MHN has been a key player in the Midlands hospitality scene. Our core mission is to provide a platform for people in the hospitality industry to connect, learn, collaborate, and grow. We believe that a strong network is the backbone of a thriving hospitality industry and we’re proud to be a part of that.MHN is more than just a networking group. It’s a support system for everyone in the hospitality industry in the Midlands – from restaurant owners to hotel managers, from chefs to front-of-house staff providing solutions to issues faced in the sector and discussing best practice.Whether you’re a seasoned professional or just starting out in the hospitality industry, MHN welcomes you. Join us and become part of an energetic and dynamic community that’s always looking to grow and innovate. Together, we can continue to strengthen the hospitality industry in the Midlands." } ] } ] ```