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Assertiveness Skills

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Assertiveness Skills


This practical course will equip you with the skills to be assertive in a range of work situations. You will learn how to use different behaviours and techniques to deal with key stakeholders with assertion and confidence.

What Will I Learn?

As you discover how to influence people and maintain positive working relationships, even in challenging situations or conflict, you will immediately feel more comfortable and prepared to present yourself in a consistently assertive manner that will have a powerful impact.

By the end of the training course you will be able to:



Identify what constitutes assertiveness in a work environment



Recognise different types of behaviour, your internal beliefs and its potential impact



Discover your instinctive assertiveness style when under pressure



Distinguish gut from controlled reactions



Use body language and voice assertively to get people to listen to you and respect your opinion



Recognise potential conflict and adopt skills to manage it confidently and sensitively



Focus your message to say “no” positively and effectively



Adapt your style to influence a challenging situation in the workplace




Is it For Me?

This will be beneficial for anyone who struggles to assert themselves in challenging work situations and wants to communicate with impact and engage others.



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Map Mount Business & Conference Centre, 2 Woodstock Link, Belfast, United Kingdom
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