Assertive behaviour enables us to act in our best interests and exercise personal rights without violating the rights of others. Assertive people say and think without apologising or dominating. Assertive people are willing to find mutually satisfactory solutions to interpersonal problems and conflict – which means they are usually able to send the right signals and get the right responses.

Many people often have difficulty saying “no” or are too outspoken and aggressive. Either way doesn’t result in a job well-done or would probably result in damaged relationships. Having said that, there are times when it may be appropriate to be passive or aggressive. So how do you achieve the balance? Assertiveness, Influencing Skills and Conflict Management for Women Masterclass is designed for women who want to find the balance, get things done and get what they want while commanding respect from others.

What’s more, men and women generally communicate differently too. Thus it would pay to observe, analyse and understand where the difference are and how to go about overcoming the differences. If you seek to enhance your assertiveness, influencing and conflict resolution style, Assertiveness, Influencing Skills and Conflict Management for Women Masterclass is the course for you to get hands-on practice in a supportive environment with other women who share similar concerns.