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Foundations of Design Thinking

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Foundations of Design Thinking


WORKSHOP FORMAT
LEARN - PRACTICE - APPLY

Why Use Journey Mapping?
TWO REASONS:

1. To deliver personalized, contextualized, and relevant messaging to customers who today demand that as the price of their loyalty.

2. "86% of CMO's believe they will own the end-to-end customer experience by 2020."

Speaker - William David McCann

David spent fifteen years with Scotiabank in Canada where he held leadership roles in sales, operations, compliance, customer experience transformation, and training.

David brings a well-defined approach to customer experience design and the experience of working across mature Western markets and high-growth markets in Africa and India. While still new to India, he has found that empathy and careful attention to human behavior have been all that was required to design a strong customer experience.

Enrolment Fees:
₹9,000 + GST

Inquiries? Please Contact:

Suresh Babu
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+91 8792299538
www.webmarketingacademy.in



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Map Web Marketing Academy, 1003, 12A Main Road, 2 nd Cross Road, Doopanahalli, Indira Nagar, Bangalore, India
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