

# Event Details

- **Event Name**: CustomerConnect: The AI Agents Revolution in Support
- **Event Start and End Date**: Thu, 17 Jul, 2025 at 10:00 am – Thu, 17 Jul, 2025 at 08:00 pm
- **Event Description**: Everything you need to know about CustomerConnect: The AI Agents Revolution in SupportEvent Details:Date: Thursday, July 17, 2025Time: 10:00 AM – 1:00 PM IST Location: A major co-working space, tech hub, or university campus in Bengaluru (e.g., WeWork, NASSCOM Startup Warehouse, IIIT-B, RVCE Auditorium)Why Participate?Fast-paced innovation with rapid prototypingHands-on learning with AI agent developmentNetworking with developers, designers, and expertsReal-world impact through practical solutionsImprove problem-solving, teamwork, and presentation skillsWho Can Participate?Developers (backend/frontend) familiar with Python, JavaScript, APIsAI/ML enthusiasts with LLM and NLP exposureUX/UI designers focused on intuitive designCustomer service professionals with domain insightsStudents eager to apply knowledge and learnAnyone passionate about AI-driven problem solvingTeam Info:Team Size: 1–4 membersIndividuals can join or form teams during the eventChallenge Focus Areas (Choose One):Smart FAQ &amp; Intent Routing Agent:Answer FAQs from a knowledge baseRoute unanswered queries to relevant departmentsInput: Text/URL of FAQ documentMetric: Accuracy in answering and routingSentiment-Aware Escalation Agent:Detect negative sentiment in customer messagesTrigger escalation or human interventionInput: Sample chat transcriptsMetric: Sentiment detection accuracy and timely escalationOrder Status &amp; Tracking Agent:Answer questions like “Where is my order?”Input: Dummy order data (JSON/CSV)Metric: Correct retrieval of order infoComplaint Categorization Agent:Categorize customer complaints into predefined categoriesSummarize key issueInput: Complaint texts/emailsMetric: Categorization and summary accuracyTechnology &amp; Resources:Languages/Platforms: Python (preferred), JavaScript/Node.jsAI Agent Frameworks: LangChain, AutoGen, Microsoft Semantic Kernel, CrewAILLMs: GPT-3.5, GPT-4o, Google Gemini, Llama.cpp (for local setup)Development Tools: GitHub, VS Code, JupyterData Handling: SQLite, JSON, PandasUI Options: Streamlit, Gradio, Flask, React, CLIMentorship: On-site AI/ML engineers and customer service expertsPre-event Prep: Starter kit with docs, datasets, and code templatesSchedule:10:00 AM – 10:30 AM: Registration 10:30 AM – 11:30 AM: Finalize prototypes and demo prep11.30 AM - 11.45 AM :Tea/Coffee Break11:45 AM – 12:15 PM: Rapid-fire team demos (3 min presentation + 2 min Q&amp;A)12:15 PM – 01:30 PM : Judging, networking, and winner announcement01:30 PM – 02.00 PM: Networking and LunchJudging Criteria:Functionality (40%) – Working solution, solves chosen problemInnovation &amp; Approach (25%) – Creative, smart use of AI agentsImpact (20%) – Value and real-world relevancePresentation &amp; Demo (15%) – Clear communication and effective demoPrizes:1st Prize: INR 10,000 + Certificates + Recognition2nd Prize: INR 5,000 + Certificates3rd Prize: INR 2,500 + CertificatesAudience Favorite: Swag/prize (voted by participants)Registration:Opens: June 23, 2025Mode: OnlineImportant dates &amp; deadlines?Registration Deadline06 Jul 25, 11:00 PM ISTRegistration Starts23 Jun 25, 04:15 AM ISTRegistraion Ends13 Jul 25, 11:59 PM IST
- **Event URL**: https://allevents.in/online/customerconnect-the-ai-agents-revolution-in-support-tickets/80001879225130
- **Event Categories**: business, art
- **Interested Audience**: 
  - total_interested_count: 0

## Ticket Details

- **Ticket URL**: http://facebook.com/80001879225130
- **Ticket Price Range**: min: 99, max: 99, currency: INR

## Event venue details

- **city**: online
- **state**: 0
- **country**: 0
- **location**: Online
- **lat**: 0
- **long**: 0
- **full address**: Online

## Event Organizer details

- **affiliate_id**: 8
- **organizer**: Proptelligence (https://allevents.in/org/proptelligence/25896452)
- **Refund policy**: https://www.proptelligenceai.com/refundpolicyReturns &amp; Refunds policyYou are entitled to cancel your order within 30 days without giving any reason for doing so.The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.You can inform us of your decision by e-mail info@proptelligence.netWe will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.Conditions for returns:In order for the goods to be eligible for a return, please make sure that:The goods were purchased in the last 30 daysThe goods are in the original packagingThe following goods cannot be returned:The supply of goods made to your specifications or clearly personalized.The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.Returning GoodsYou are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:Proptelligence TechnologiesWe cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.Gifts:If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.Contact UsIf you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@proptelligence.net

## Event gallery

- **Alt text**: banner
  - **Image URL**: https://cdn2.allevents.in/thumbs/thumb685d5a4f625ba.jpg
- **Alt text**: thumbnail
  - **Image URL**: https://dyn-image.allevents.in/generate-image?v=4&title=CustomerConnect%3A+The+AI+Agents+Revolution+in+Support&date=17+Jul

## FAQs

- **Q**: When is the event happening?
  - **A:** Thu, 17 Jul, 2025 at 10:00 am
- **Q**: Where is the event happening?
  - **A:** Online
- **Q**: Is this an online event?
  - **A:** Yes, this is an online event.
- **Q**: What is the ticket price?
  - **A:** starting from 99 up to 99 INR
- **Q**: Who is organizing the event?
  - **A:** Proptelligence
- **Q**: What type of event is this?
  - **A:** business, art
- **Q**: Can I get a refund if I can't attend?
  - **A:** https://www.proptelligenceai.com/refundpolicyReturns &amp; Refunds policyYou are entitled to cancel your order within 30 days without giving any reason for doing so.The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.You can inform us of your decision by e-mail info@proptelligence.netWe will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.Conditions for returns:In order for the goods to be eligible for a return, please make sure that:The goods were purchased in the last 30 daysThe goods are in the original packagingThe following goods cannot be returned:The supply of goods made to your specifications or clearly personalized.The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.Returning GoodsYou are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:Proptelligence TechnologiesWe cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.Gifts:If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.Contact UsIf you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@proptelligence.net
- **Q**: Where can I find ticket details about CustomerConnect: The AI Agents Revolution in Support ?
  - **A:** You can find ticket details about this event on AllEvents.

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