Changes in ITSM Standard ISO 20000-1:2018
ISO 20000-1 was established by the International Organization for Standardization (ISO), and is a globally accepted IT service management system standard.
The standard defines a set of processes needed to deliver effective service. These range from core processes related to configuration management and change management to processes covering incident and problem management. The standard adopts a process approach for establishing, implementing, operating, monitoring, reviewing, maintaining, and improving an organization’s IT service management system.
The BSPIN Session will cover an overview of the changes in the latest version of ISO 20000-1:2018. The session will be delivered by our Guest Speaker Mr. Nandakumar S from DNV - GL.
This event is free to attend. There are limited seats available on first come first serve basis.
You may also like the following events from Bspin:
Liked this event? Spread the word :