

# Event Details

- **Event Name**: Frontline Retail Services Training by ASAV Consulting
- **Event Start and End Date**: Mon, 30 Mar, 2026 at 08:30 am – Tue, 31 Mar, 2026 at 05:00 pm (+08:00)
- **Event Description**: Learn how to deliver exceptional customer experiences in frontline retail environments.About this EventFrontline Retail Services TrainingDuration: 2 Days📌 About This WorkshopThe Frontline Retail Services Workshop (Level 2) is a two-day intermediate programme designed to strengthen professionalism, sales performance, and operational effectiveness in retail environments. This workshop equips participants with practical skills to deliver high-quality customer service, apply effective selling techniques to improve conversion rates and transaction value, and communicate product features and benefits with clarity and confidence.Participants will also enhance their ability to manage customer complaints, operate POS systems efficiently, apply basic Workplace Health &amp; Safety (WHS) practices, and improve overall store presentation, merchandising, and workflow to create a seamless and positive customer experience.🧠 Learning OutcomeBy the end of this training, participants will be able to deliver professional, consistent, and proactive customer service; apply effective sales techniques to improve conversions and increase basket size; confidently communicate product knowledge and benefits; maintain a safe and compliant retail environment; operate POS systems and retail technologies efficiently; manage customer complaints using structured service recovery techniques; and enhance merchandising, store presentation, and workflow efficiency to support overall retail performance.🎯 What You Will LearnUnderstanding the Retail Customer (Level 2);Professional Customer Service Excellence;Communication Skills for Retail Staff;Sales Techniques &amp; Upselling (Level 2);Product Knowledge &amp; Store Offerings;Handling Difficult Customers &amp; Service Recovery;Basic Workplace Health &amp; Safety (WHS) for Retail;Store Operations &amp; Merchandising (Level 2);POS &amp; Retail Technology Essentials;Inventory Basics &amp; Stock Control (Intermediate);Retail Workflow Efficiency &amp; Daily Routines; andIntegrating Learning into Real Store Operations.📄 About the SpeakerRushdi IbrahimRushdi Ibrahim is an accomplished business strategist and operations professional with over 20 years of experience across retail, F&amp;B, franchising, and religious tourism industries. He has led multi-outlet operations, managed teams of over 50 frontline staff, and developed comprehensive Standard Operating Procedures (SOPs) to strengthen service standards and operational consistency. Throughout his career, he has successfully trained and supervised frontline teams in customer service excellence, sales techniques, product knowledge, workplace safety, and POS operations, ensuring high performance and consistent brand delivery. His hands-on leadership style and real-world retail experience enable him to deliver practical, results-driven training that is immediately applicable in daily operations.In addition to his operational leadership roles, Rushdi is a Certified Professional Business Coach and has coached and trained more than 300 entrepreneurs through national bootcamps and structured business programmes. He combines formal qualifications in Hospitality Management with extensive industry experience to deliver interactive, application-focused workshops using role-play simulations, case studies, and practical exercises. Recognised for innovation and strategic thinking, Rushdi brings both corporate-level insight and frontline operational expertise, making him a dynamic and highly engaging trainer for retail and service professionals.👥 Who Should AttendMSME retail business owners seeking to strengthen service standards and sales performanceRetail supervisors and team leaders responsible for frontline staff performanceSales associates and customer service personnel in retail and F&amp;B environmentsEntrepreneurs preparing to scale their retail operations and improve operational systemsIndividuals managing physical retail outlets or customer-facing teams.ℹ️ Important NotesParticipants are encouraged to bring a fully charged laptop for hands-on activities
- **Event URL**: https://allevents.in/bandar-seri-begawan/frontline-retail-services-training-by-asav-consulting/100001983920485578
- **Event Categories**: workshops, business, health-wellness
- **Interested Audience**: 
  - total_interested_count: 0

## Ticket Details

- **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Ffrontline-retail-services-training-by-asav-consulting-tickets-1983920485578
- **Ticket Price Range**: min: 0, max: 0, currency: USD

## Event venue details

- **city**: Bandar Seri Begawan
- **state**: BM
- **country**: Brunei Darussalam
- **location**: Auditorium, iCentre
- **lat**: 4.9368168
- **long**: 114.9414246
- **full address**: Auditorium, iCentre, Simpang 32-37, Kg Anggerek Desa, Jalan Berakas, Bandar Seri Begawan, Brunei Darussalam

## Event Organizer details

- **affiliate_id**: 10
- **organizer**: DARe (https://allevents.in/org/dare/17729315)

## Event gallery

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- **Alt text**: thumbnail
  - **Image URL**: https://cdn-az.allevents.in/events6/banners/eaf5638fa0bd770dcab42d4cf5c8a5f4a31bf3ef4029bc4cc8f05470a3702f8f-rimg-w400-h400-dcffffff-gmir.jpg?v=1772725665

## FAQs

- **Q**: When is the event happening?
  - **A:** Mon, 30 Mar, 2026 at 08:30 am (+08:00)
- **Q**: Where is the event happening?
  - **A:** Auditorium, iCentre, Simpang 32-37, Kg Anggerek Desa, Jalan Berakas, Bandar Seri Begawan, Brunei Darussalam
- **Q**: What is the ticket price?
  - **A:** starting from 0 up to 0 USD
- **Q**: Who is organizing the event?
  - **A:** DARe
- **Q**: What type of event is this?
  - **A:** workshops, business, health-wellness
- **Q**: Where can I find ticket details about Frontline Retail Services Training by ASAV Consulting ?
  - **A:** You can find ticket details about this event on AllEvents.

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