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The event you are looking at is a past event. Check out this upcoming event Handling a Challenging Customer _ $175 _ multiple dates _ Open to City of Baltimore employees only happening on Wed Jan 30 2019 at 09:00 am at City of Baltimore Learning Center, 7 E. Redwood / Floor 15 / Key Learning Lab, Baltimore, United States

Handling a Challenging Customer


Handling a Challenging Customer



Handling a Challenging Customer

Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied.

With The Handing A Challenging Customer workshop, your participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this workshop, your participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.


Learning Objectives: Upon completion of this session, participants will:

Cultivate a positive attitude

Manage internal and external stress

Develop abilities to listen actively and empathize

Build a rapport with customers in person and over the phone

Understand the diverse challenges posed by customers

Develop strategies to adapt to challenging circumstances


Target Audience:       Any City Employee

Time:                           9:00 AM – 4:00 PM

Location:                    Department of Human Resources

                                    Learning & Development Division



Price:                           $300 per person

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Map 7 E Redwood St, 15- Key Learning Lab, Baltimore, United States
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