Dealing with Difficult People Workshop
Dealing with Difficult People
This workshop is open to City of Baltimore employees only
The Dealing with Difficult People workshop provides participants with techniques to enhance their skills for dealing with difficult people in the workplace. Participants will learn how to manage their own behavior, explore different coping mechanisms and develop more effective communication skills when confronted with a difficult person or situation.
Learning Objectives: Upon completion of this course, participants will:
Identify emotionally charged situations at work and minimize their impact
Practice strategies for gaining control of volatile situations
Use techniques for taking charge of work-place conversations
Understand methods to keep pressure from affecting job performance
Target Audience: Any City Employee
Time: 9:00 AM – 1:00 PM
Location: City of Baltimore Learning Center
7 E. Redwood / 15th Floor / Barton Learning Lab
Price: $150 per person
To register for workshop:
Please click on SELECT A DATE to choose your selection.
Then click on REGISTER to complete your class registration.
DHR L&D Cancellation Policy
Upon confirmation of enrollment, employees should note the date(s), time(s) and location of the training class(s) on their personal calendars and make every effort to attend as scheduled. Employees should be considerate and understand that by failing to attend a class as scheduled, they limit another employee who may have been able to attend. Any request to cancel a registration needs to be received at least three working days prior to the scheduled class date. If notification is not received at least three working days prior to the class start date, or the applicant does not show up for class, the applicant will be considered a "no-show". The agency will be charged for the full amount and no credit or refund will be issued. DHR Learning & Development Division reserves the right to cancel a class if the number of registrations received is such that it would make it cost prohibitive to conduct the class.
If you have any questions or are unable to attend this training, please call the DHR Learning & Development team at 410-396-1411 or email dHJhaW5pbmcgfCBiYWx0aW1vcmVjaXR5ICEgZ292