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Conflict Resolution Strategies: Getting Along in the Workplace


Conflict Resolution Strategies: Getting Along in the Workplace

Conflict Resolution Strategies: Getting Along in the Workplace

This workshop is open to City of Baltimore employees only

All of us experience conflict. At times, we lose sight of the fact that conflict is normal and there will be the potential for conflict. Since you can't prevent conflict, the most important thing is to learn how to handle or manage it in productive ways. What is critical for resolving conflict is developing an understanding and trust in shared goals. It requires openness, discipline, and creativity. Showing respect for other people and not blaming them, enables people to work for mutual benefit.

Learning Objectives: Upon completion of this course, participants will:

Understand what conflict is and how it can escalate

Recognize the five most common conflict resolution styles and when to use them

Increase positive information flow through non-verbal and verbal communications skills

Develop effective techniques for intervention strategies

Strengthen staff trust and morale

Build confidence in their ability to manage conflicts, enhance productivity and performance

 Target Audience:      Any City Employee

Time:                        9:00 AM – 2:00 PM

Location:                  City of Baltimore Learning Center

                                 7 E. Redwood Street / 15th Floor / Poe Learning Lab

Price:                        $300 per person

To register for workshop:

Please click on SELECT A DATE to choose your selection.

Then click on REGISTER to complete your class registration.

DHR L&D Cancellation Policy

 Upon confirmation of enrollment, employees should note the date(s), time(s) and location of the training class(s) on their personal calendars and make every effort to attend as scheduled. Employees should be considerate and understand that by failing to attend a class as scheduled, they limit another employee who may have been able to attend. Any request to cancel a registration needs to be received at least three working days prior to the scheduled class date. If notification is not received at least three working days prior to the class start date, or the applicant does not show up for class, the applicant will be considered a "no-show". The agency will be charged for the full amount and no credit or refund will be issued. DHR Learning & Development Division reserves the right to cancel a class if the number of registrations received is such that it would make it cost prohibitive to conduct the class.

If you have any questions or are unable to attend this training, please call the DHR Learning & Development team at 410-396-1411 or email dHJhaW5pbmcgfCBiYWx0aW1vcmVjaXR5ICEgZ292.


Map City of Baltimore Learning Center, 7 E. Redwood / 15th Floor / Poe Learning Center, Baltimore, United States
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