# Event Details - **Event Name**: Conflict Resolution & Difficult Conversations Workshop in Baltimore, MD - **Event Start and End Date**: Wed, 18 Feb, 2026 at 09:00 am – Wed, 16 Dec, 2026 at 05:00 pm (-08:00) - **Event Description**: Get ready to tackle tough conversations and find common ground at our Conflict Resolution & Difficult Conversations 1 Day Workshop!About this EventDuration1 Day (10 Executive Education Credits)8 from the live session1 from Pre-Training Workbook (reflection & goal setting)1 from Post-Training Resource Pack (self-practice & action planning)ModeInstructor-Led Virtual Live Session / In-Person / Corporate In-HouseCourse OverviewIn today's fast-paced, collaborative workplaces, conflict is unavoidable. The difference between success and failure lies in how professionals handle disagreement, emotion, and difficult dialogue.This one-day workshop equips participants with the tools to manage tension constructively, navigate emotional triggers, and turn challenging conversations into opportunities for understanding, growth, and collaboration.Through discussion, simulations, and reflection, participants will develop practical frameworks to resolve conflict with composure, empathy, and confidenceYou will leave with:A personal conflict management and communication style profileFrameworks for handling difficult conversations and feedbackTools for emotional regulation, empathy, and influenceA 30-day Conflict Resolution Action Plan for sustained improvementWhy Join This Course?Build Emotional Intelligence: Recognize triggers, stay calm, and respond thoughtfully.Handle Difficult Conversations: Deliver hard messages with empathy and clarity.Transform Conflict into Collaboration: Shift from tension to teamwork and shared outcomes.Stay Objective Under Pressure: Balance empathy with assertiveness to remain composed and fair.Enhance Team Culture: Build psychological safety, trust, and respect across diverse teams.Advance Your Career: Earn 10 Executive Education Credits and strengthen your leadership communication profile.Learning ObjectivesBy the end of this workshop, you will be able to:Identify common sources and types of workplace conflict.Apply structured frameworks to approach difficult conversations effectively.Use active listening and empathy to reduce emotional intensity.Manage defensive behavior and de-escalate tense situations.Deliver constructive feedback without damaging relationships.Balance assertiveness and empathy for clear, respectful communication.Recognize personal conflict styles and adapt to different scenarios.Foster a culture of open dialogue and proactive conflict resolution.PrerequisitesNo prior EI training required.Open to all professionals and leaders who want to strengthen conflict management, emotional intelligence, and interpersonal communication.Pre-Course Support (1 Credit)Reflection questions on conflict triggers and communication habitsSelf-diagnostic quiz on conflict response stylesWorkplace scenario analysisSMART goal-setting for the live sessionPost-Course Support (1 Credit)- Conflict Resolution Playbook- 30-Day Conflict Resolution Challenge- Conversation Templates and Empathy Scripts- Bonus eGuide: The Calm Confidence MethodTarget AudienceManagers and Team LeadersHR and People ManagersProject Leads and SupervisorsClient-Facing and Service ProfessionalsEmerging Leaders preparing for management rolesCertification & CreditsYou will receive the Certificate of Completion from Skelora (10 Executive Education Credits).Trainer ProfileDelivered by certified facilitators and leadership coaches with expertise in workplace communication, negotiation, and psychology. Trainers bring practical experience from corporate, public sector, and startup environments to ensure every concept translates into real-world results.Note: Pre- and post-course work each carry 1 Executive Education Credit.AgendaModule 1 - Foundations of Conflict DynamicsInfo: 1. Understanding why conflict arises and its impact on relationships and performance. 2. The psychology of disagreement: perception, intent, and emotion. 3. Participants explore real-world examples of conflict in hybrid and diverse teams to recognize early warning signs and triggers. 4. They learn how unresolved tension can erode trust, performance, and morale, and how proactive communication prevents escalation.Module 2 - Recognizing Conflict StylesInfo: 1. Exploring common conflict response styles (Avoiding, Competing, Compromising, Accommodating, Collaborating). 2. Discover your dominant style and when to adapt it. 3. Participants complete a self-assessment and practice adapting their approach to match different personalities and power dynamics. Module 3 - Emotional Intelligence and Self-RegulationInfo: 1. Managing emotional triggers and maintaining composure under pressure. 2. Tools for calming and focusing during tense interactions. 3. Participants learn stress regulation strategies such as pause techniques and reframing language to shift from reaction to response. 4. The session emphasizes how emotions influence tone, timing, and trust during conversations.Module 4 - Empathy and Active Listening in ConflictInfo: 1. Using empathy to understand perspectives and defuse defensiveness. 2. Practical listening model for acknowledgment, reflection, and resolution. 3. Participants practice rephrasing and validation exercises to show genuine understanding. 4. The module highlights the importance of curiosity and neutrality in rebuilding rapport after disagreement.Module 5 - Difficult Conversations FrameworksInfo: 1. Step-by-step guidance for approaching sensitive discussions about performance, accountability, or behavior. 2. Practice scripts for assertive yet empathetic dialogue. 3. Participants explore structured frameworks like SBI+ (Situation-Behavior-Impact + Next Step) and receive live coaching feedback. 4. Realistic case studies help build confidence in delivering difficult feedback without escalating tension.Module 6 - Negotiation and Collaboration ToolsInfo: 1. Moving from positions to interests to create mutual benefit. 2. Turning conflict into productive collaboration. 3. Participants use scenario-based negotiation maps to identify shared goals and hidden interests. 4. This module integrates principles of compromise, fairness, and win-win outcomes through practical dialogue exercises.Module 7 - Leadership in ConflictInfo: 1. Managing disputes and power dynamics within teams. 2. Building psychological safety and trust during high-stakes communication. 3. Leaders learn how to facilitate healthy debate, address performance issues, and model transparency. 4. Through simulation and discussion, participants design conflict protocols that promote fairness and accountability.Module 8 - The Conflict Resolution RoadmapInfo: 1. Creating a personal action plan for real workplace scenarios. 2. Designing a 30-day follow-up plan to reinforce learning. 3. Participants define measurable goals to apply new frameworks in ongoing interactions. 4. This closing session helps convert workshop insights into consistent, confident, and composed conflict resolution habits. - **Event URL**: https://allevents.in/baltimore/conflict-resolution-and-difficult-conversations-workshop-in-baltimore-md/100001982258046177 - **Event Categories**: workshops, contests, business - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Fconflict-resolution-difficult-conversations-workshop-in-baltimore-md-tickets-1982258046177 - **Ticket Price Range**: min: 599, max: 699, currency: USD ## Event venue details - **city**: Baltimore - **state**: MD - **country**: United States - **location**: For venue information, Please contact us: info@skelora.com - **lat**: 39.2963369 - **long**: -76.62105389999999 - **full address**: For venue information, Please contact us: info@skelora.com, Baltimore, MD, United States ## Event Organizer details - **affiliate_id**: 10 - **organizer**: Skelora Edu Tech (https://allevents.in/org/skelora-edu-tech/26912643) ## Event gallery - **Alt text**: banner - **Image URL**: https://cdn-az.allevents.in/events5/banners/608598e60c7c95a6c96f55a89cef1e88cd213b0abf788bfe992e118ea048c796-rimg-w1200-h600-dcf1eded-gmir.jpg?v=1770182001 - **Alt text**: thumbnail - **Image URL**: https://cdn-az.allevents.in/events5/banners/23e44987d2ba7e90c091ae711e869e75d313aecf9ef08338fa2b668c5035d78d-rimg-w400-h400-dcf1eeed-gmir.jpg?v=1770182001 ## FAQs - **Q**: When is the event happening? - **A:** Wed, 18 Feb, 2026 at 09:00 am (-08:00) - **Q**: Where is the event happening? - **A:** For venue information, Please contact us: info@skelora.com, Baltimore, MD, United States - **Q**: What is the ticket price? - **A:** starting from 599 up to 699 USD - **Q**: Who is organizing the event? - **A:** Skelora Edu Tech - **Q**: What type of event is this? - **A:** workshops, contests, business - **Q**: Where can I find ticket details about Conflict Resolution & Difficult Conversations Workshop in Baltimore, MD ? - **A:** You can find ticket details about this event on AllEvents. ## Structured Data (JSON-LD) ```json [ { "@context": "https://schema.org", "@type": "Event", "name": "Conflict Resolution & Difficult Conversations Workshop in Baltimore, MD", "image": "https://cdn-az.allevents.in/events5/banners/608598e60c7c95a6c96f55a89cef1e88cd213b0abf788bfe992e118ea048c796-rimg-w1200-h600-dcf1eded-gmir.jpg?v=1770182001", "startDate": "2026-02-18T09:00:00-08:00", "endDate": "2026-12-16T17:00:00-08:00", "url": "https://allevents.in/baltimore/conflict-resolution-and-difficult-conversations-workshop-in-baltimore-md/100001982258046177", "eventStatus": "https://schema.org/EventScheduled", "location": { "@type": "Place", "name": "For venue information, Please contact us: info@skelora.com", "address": { "@type": "PostalAddress", "streetAddress": "Baltimore, MD", "postalCode": "21201", "addressLocality": "Baltimore", "addressRegion": "MD", "addressCountry": "US" }, "geo": { "@type": "GeoCoordinates", "latitude": "39.2963369", "longitude": "-76.62105389999999" } }, "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode", "description": "Get ready to tackle tough conversations and find common ground at our Conflict Resolution & Difficult Conversations 1 Day Workshop!", "offers": [ { "@type": "AggregateOffer", "availability": "https://schema.org/InStock", "priceCurrency": "USD", "availabilityStarts": "2026-02-04", "availabilityEnds": "2026-12-16T17:00:00-08:00", "validFrom": "2026-02-04", "lowPrice": "599.00", "highPrice": "699.00", "price": "599.00", "url": "https://allevents.in/baltimore/conflict-resolution-and-difficult-conversations-workshop-in-baltimore-md/100001982258046177" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "USD", "availabilityStarts": "2026-02-04", "availabilityEnds": "", "validFrom": "2026-02-04", "url": "https://allevents.in/baltimore/conflict-resolution-and-difficult-conversations-workshop-in-baltimore-md/100001982258046177", "price": "599.00", "name": "Early Bird" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "USD", "availabilityStarts": "2026-02-04", "availabilityEnds": "", "validFrom": "2026-02-04", "url": "https://allevents.in/baltimore/conflict-resolution-and-difficult-conversations-workshop-in-baltimore-md/100001982258046177", "price": "699.00", "name": "Standard Fee" } ], "organizer": [ { "@type": "Organization", "name": "Skelora Edu Tech", "url": "https://allevents.in/org/skelora-edu-tech/26912643", "description": "Skelora Edu Tech offers global-standard professional training and certification programs designed to enhance skills, confidence, and career growth. 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