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The event you are looking at is a past event. Check out this upcoming event Accidental Counsellor - April 16 happening on Tue Apr 16 2019 at 09:00 am at Sunways Training Room, 1311 Gregory Street, Lake Wendouree, Australia

Accidental Counsellor - April 4

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Accidental Counsellor - April 4


For Ballarat Volunteers

Regardless of where you work or volunteer, it is highly likely that at some time you will encounter emotionally distressed or challenging people.

Accidental Counsellors are people who find themselves in a ‘counselling’ role because of conversations or interactions with clients, colleagues, friends or others.

The Accidental Counsellor workshop aims to provide you with a range of practical and effective skills to be able to appropriately respond to and support people when they are angry, distressed, or experiencing a challenging time.

You will learn to


Recognise signs of people needing emotional support

Improve communication and active listening skills

Use techniques relevant to your role (engagement, building rapport, questioning and summarising)

Respond to aggressive or distressed people in crisis

Maintain professional boundaries

Develop self-care strategies



Map Peart Wing, 103 Lydiard Street South (Near Fed Uni SMB campus), Ballarat, Australia
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