

# Event Details

- **Event Name**: Advance "Making It Happen" Dispatch Management & Leadership Course
- **Event Start and End Date**: Tue, 17 Mar, 2026 at 08:00 am – Thu, 19 Mar, 2026 at 05:00 pm
- **Event Description**: A  "One of a Kind" course especially designed and tailored for Ready-Mix Dispatch Management &amp; Leadership  taught by a 50 Year veteran.About this EventIn today’s challenging RMC world of increased product demands and diminishing human resources, one of the single most signifcant areas that can help resolve many of these challenging issues is improving a producer’s ability to maximize their transportation assets and their delivery capabilities. This task falls upon a small, select group of customer service and delivery professionals and their departmental leadership, who are faced daily with enumerable challenges of providing good service while efectively scheduling and dispatching orders to maximize a company’s both physical and human assets. Their ability to do more with the same feet size is key in increasing volume capabilities, reducing delivery costs, and generating additional revenue. This course was created to broaden their scope of learning and knowledge by providing exposure to new and already time-proven ready-mix best practices and process along with high level leadership and management skillset training to be more effective. The interaction, problem solving and idea sharing between the instructor and all of these fellow departmental leaders will also provide additional insight into how problems are solved elsewhere and how to build and maintain a world class dispatch department.        This is a full 3-day course that will touch on the following critical learning areas:➢ An in-depth review of proven delivery and customer service best practices and processes attached to a facilitated self-scoring assessment that will allow students to discuss and score their own department’s progress on the adoption and utilization of these processes and procedures.➢ A complete review of delivery and customer service KPI Metrics with current adoption rates, reporting and utilization on how to drive both individual and  departmental performance with them.➢ Review and discussions on understanding the critical components and processes in successfully developing and maintaining a world class dispatch operation.➢ A short course on understanding the diferences between a manager and a leader and what it takes to build teamwork and be an efective leader of people in such a critical area.➢ Individual "self-assessment" worksheet initiatives and goals for working on  identified low scoring departmental opportunities, how to  adopt and achieve them and how to  better utilizes know best practices and processes for Ready-Mix Dispatch Operations.➢ A 226-page complete dispatch playbook manual for developing, running, leading, andsustaining a world class RMC dispatch and customer department.And much MORE!  https://cdn-az.allevents.in/events7/banners/68da97f0-e2f0-11f0-820b-e5e04fbe28e9-rimg-w572-h740-dc7290c3-gmir.jpg AgendaRMC Transportation Best Practice &amp; Process "Self-AssessmentRMC Dispatch KPI and Metrics Review &amp; "Self Assessment"Building and Effective and Efficient RMC Dispatch Structure and Environment Navigating through Change Management in a RMC Dispatch EnviromentUnderstanding Human Performance and Elevating it in a Team Environment How to Establish Dispatch Empowerment &amp; AccountabilityThe value of Inter-Departmental Operational Communication and TeamworkCreating "Exceptional" Dispatch Customer Service"How Do I Sound"  Understanding What the Customer  Hears from Dispatch"Making It Happen" What I've learned and building a Plan (Presentations)Following the Road of Ingenuity &amp; InnovationUnderstanding AI  RMC Logics and Planning Optimization (INFORM GmbH)Understanding the benefits of a RMC Production Management System (Digital Plt)
- **Event URL**: https://allevents.in/atlanta/advance-making-it-happen-dispatch-management-and-leadership-course/100001970321682191
- **Event Categories**: workshops
- **Interested Audience**: 
  - total_interested_count: 0

## Ticket Details

- **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Fadvance-making-it-happen-dispatch-management-leadership-course-tickets-1970321682191
- **Ticket Price Range**: min: 850, max: 850, currency: USD

## Event venue details

- **city**: Atlanta
- **state**: GA
- **country**: United States
- **location**: Embassy Suites by Hilton Atlanta Perimeter Center
- **lat**: 33.9309356
- **long**: -84.3467893
- **full address**: Embassy Suites by Hilton Atlanta Perimeter Center, 1030 Crown Pointe Parkway, Atlanta, United States

## Event Organizer details

- **affiliate_id**: 10
- **organizer**: CD Consulting Services - Jack R Delperdang (https://allevents.in/org/cd-consulting-services-jack-r-delperdang/27285833)

## Event gallery

- **Alt text**: banner
  - **Image URL**: https://cdn-az.allevents.in/events9/banners/e0485a9bcdf8f7592cf9c5f7fbbd20956635945057140ffc848e6a08c8c4ceb9-rimg-w1159-h1500-dc7191c2-gmir.jpg?v=1766818282
- **Alt text**: thumbnail
  - **Image URL**: https://cdn-az.allevents.in/events9/banners/3431602df8ec4897ebfb64a8cd755a5f38b965f48ed7b28dc770673166eaf09e-rimg-w400-h400-dc7190c2-gmir.jpg?v=1766818282

## FAQs

- **Q**: When is the event happening?
  - **A:** Tue, 17 Mar, 2026 at 08:00 am
- **Q**: Where is the event happening?
  - **A:** Embassy Suites by Hilton Atlanta Perimeter Center, 1030 Crown Pointe Parkway, Atlanta, United States
- **Q**: What is the ticket price?
  - **A:** starting from 850 up to 850 USD
- **Q**: Who is organizing the event?
  - **A:** CD Consulting Services - Jack R Delperdang
- **Q**: What type of event is this?
  - **A:** workshops
- **Q**: Where can I find ticket details about Advance "Making It Happen" Dispatch Management & Leadership Course ?
  - **A:** You can find ticket details about this event on AllEvents.

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                "description": "Jack Delperdang Bio Information2021 -Present – CD Consulting Services, Sevierville, TN - Semi-Retired Ready-Mix Dispatch and Transportation Consultant with 48 years of experience in Dispatch Operations, Reorganizations, Training and Performance Assessments.   Author of “Making It Happen” an advanced Dispatch Playbook/Manual walks through the process of going from setup to success.2005 – 2021 -  CRH/AMAT/Oldcastle Materials,  Atlanta, GA  - Director of Customer Service & Dispatch Operations, National Delivery Performance Manager for RMC, Asphalt, Aggregates.  National Telematics Director & Performance Manager. Traveling RMC Dispatch Reorganization Manager.  In-house Consultant for CRH Europe RMC operations in Europe.2004 – 2004 Paradyme Technologies -  Part-Owner and  Sales Manager for Digital Ticketing and GPS statusing up start in Manchester, NH.1999 – 2005 Moraine Materials, Dayton, Ohio – Customer Service, Dispatch, and IT Manager for 100 truck operations that include bulk tankers and front & rear discharge mixers.1994 – 1999 Cemstone Products, Mendota Heights, MN – Customer Service/Dispatch Manager for a 600 truck, 3 central dispatch centers operation in Minnesota, Wisconsin, and Iowa.  Reorganized all dispatch operations.1974 – 1994 – Standard Ready-Mix Concrete, Sioux City, Ia – Worked through the ranks to become the Central Dispatch Manager for a 40 Truck, three plant operation.Education1970 – 1974 - Briar Cliff College, Sioux City, Iowa  BA Social Behaviors and Psychology1966 – 1970 – Heelen Catholic High School - College/University Preparatory and Advanced High School DiplomaCertificationsACI CertifiedIowa DOT Plant and Materials CertificationOhio DOT Plant and Materials Certification"
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