Amplify Your Hospitality-Engagement Training fro Service Professionals
Amplify Your Hospitality-Engagement Training for Service Professionals
Want guests and clients raving about you and your establishment? Of course you do. With so many opportunities for clients to complain, post bad experiences, and tell others about how poorly they were treated; it it imperative now more than ever to get the hospitality training to improve the customer experience! Amplify Your Hospitality is specifically designed for professionals in the hotel, restaurant, tourism, and hospitality industry. You should attend if you have direct interaction with guests and prospective visitors as a front line representative, team leader, phone support, or manager. Eight percent of purchasing decisions are influenced by the opinion and experiences of others. Attend this training to ensure you and your establishment learns the skills to Amplify Your Hospitality.
Key take-aways for attendees:
1. Take a self - scoring hospitality listening test to measure your customer service listening.
2. Address customer service interactions with poise, respect, and professionalism by asking questions that clarify without interrogating.
3. Control conversation exchanges to keep defensive discussions from escalating to nonprofessional levels.
4. Replace the seven most common phrases that can cause negative emotions with your guests with words that can reduce defensiveness and build rapport.
About The Host: Communication VIP are training experts. We offer classes and coaching for: Conflict Resolution, Customer Service, Public Speaking and Leadership. NoUms.com
Website Link: http://www.CommunicationVIP.com
Nearby HotelsHampton Inn & Suites Orlando North/ Altamonte Springs, 161 Douglas Ave, Altamonte Springs, FL 32714, Altamonte Springs, United States