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Creative Problem Solving Training Course

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Creative Problem Solving Training Course


"Learn to become part of the solution."
The PD Training Creative Problem Solving training course provides participants with a complete and practical understanding of the steps involved to analyse, discover and solve problems in the workplace.
The PD Training Creative Problem Solving Training Course teaches the use of the many tools and techniques that resolve problems smoothly, quickly and efficiently. Along with the resolution, it also concentrates on the identification and removal of the root cause of a problem.  Learn key skills like questioning techniques, building affinity diagrams and word-chaining, solution evaluation and much more!
Attend a Creative Problem Solving Training class today, or have one of our professional trainers come to your workplace in Brisbane, Parramatta, Sydney, Parramatta, Melbourne, Canberra, Adelaide or Perth.
Please click on the Public Class tab below to view our Creative Problem Solving Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
Learning Outcomes

Understand the complete process of creatively solving a problem.
Learn some key questions to ask when gathering information about a problem  
Take home tools to effectively determine what 'the problem is'
Learn to write concrete problem statements
Discover idea-generating tools like affinity diagrams, word chaining, the box method, the Looking through a different Lens & the blink method
Learn to evaluate potential solutions against specific criteria like a cost/benefit analysis or group voting
Learn to perform a final problem analysis and then select a solution
Understand the why's & how's of refining & re-refining a solution shortlist
Learn how to identify the tasks & resources necessary to implement a solution
Understand how to evaluate & adapt solutions to reality

Course Outline



Creative Problem Solving Training Course - Lesson 1 Getting Started 

Workshop Objectives


Creative Problem Solving Training Course - Lesson 2 The Problem Solving Method 

Introduction to Six-Step Process
Problem Definition
Information Gathering
Generating Possible Solutions
Analysing the Solutions
Selecting the Best Solution(s)
Planning the Next Course of Action




Creative Problem Solving Training Course - Lesson 3 Information Gathering 

Understanding Types of Information
Identifying Key Questions
Developing Criteria


Creative Problem Solving Training Course - Lesson 4 Problem Definition 

Identifying the Problem
Determining the Scope
Writing the Problem Statement




Creative Problem Solving Training Course - Lesson 5 Brainstorming Basics 

Creating a Creative Space
Setting the Ground Rules
Generating Ideas


Creative Problem Solving Training Course - Lesson 6 Generating Solutions - Part One 

Logistical Solutions
Using Affinity Diagrams
Word Chaining




Creative Problem Solving Training Course - Lesson 7 Generating Solutions - Part Two 

Using the Box Method
Using the Looking through a different Lens
Using the Blink Method


Creative Problem Solving Training Course - Lesson 8 Evaluating Solutions 

Developing Criteria
Using Cost/Benefit Analysis
Group Voting




Creative Problem Solving Training Course - Lesson 9 Selecting a Solution 

Doing a Final Analysis
Facts vs. Intuition
Refining and Re-Refining the Shortlist


Creative Problem Solving Training Course - Lesson 10 Planning your Next Steps 

Identifying Tasks
Identifying Resources
Evaluating and Adapting




Creative Problem Solving Training Course - Lesson 11 Recording Lessons Learned 

Planning the Follow-up Meetings
Celebrating Successes
Identifying Improvements

 
Creative Problem Solving Training Course - Lesson 12 Wrapping Up 

Words from the Wise
Parking Lot
Action Plans and Evaluations






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