Creative Problem Solving Training Course
"Learn to become part of the solution."
The PD Training Creative Problem Solving training course provides participants with a complete and practical understanding of the steps involved to analyse, discover and solve problems in the workplace.
The PD Training Creative Problem Solving Training Course teaches the use of the many tools and techniques that resolve problems smoothly, quickly and efficiently. Along with the resolution, it also concentrates on the identification and removal of the root cause of a problem. Learn key skills like questioning techniques, building affinity diagrams and word-chaining, solution evaluation and much more!
Attend a Creative Problem Solving Training class today, or have one of our professional trainers come to your workplace in Brisbane, Parramatta, Sydney, Parramatta, Melbourne, Canberra, Adelaide or Perth.
Please click on the Public Class tab below to view our Creative Problem Solving Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
Understand the complete process of creatively solving a problem.
Learn some key questions to ask when gathering information about a problem
Take home tools to effectively determine what 'the problem is'
Learn to write concrete problem statements
Discover idea-generating tools like affinity diagrams, word chaining, the box method, the Looking through a different Lens & the blink method
Learn to evaluate potential solutions against specific criteria like a cost/benefit analysis or group voting
Learn to perform a final problem analysis and then select a solution
Understand the why's & how's of refining & re-refining a solution shortlist
Learn how to identify the tasks & resources necessary to implement a solution
Understand how to evaluate & adapt solutions to reality
Creative Problem Solving Training Course - Lesson 1 Getting Started
Creative Problem Solving Training Course - Lesson 2 The Problem Solving Method
Introduction to Six-Step Process
Generating Possible Solutions
Analysing the Solutions
Selecting the Best Solution(s)
Planning the Next Course of Action
Creative Problem Solving Training Course - Lesson 3 Information Gathering
Understanding Types of Information
Identifying Key Questions
Creative Problem Solving Training Course - Lesson 4 Problem Definition
Identifying the Problem
Determining the Scope
Writing the Problem Statement
Creative Problem Solving Training Course - Lesson 5 Brainstorming Basics
Creating a Creative Space
Setting the Ground Rules
Creative Problem Solving Training Course - Lesson 6 Generating Solutions - Part One
Using Affinity Diagrams
Creative Problem Solving Training Course - Lesson 7 Generating Solutions - Part Two
Using the Box Method
Using the Looking through a different Lens
Using the Blink Method
Creative Problem Solving Training Course - Lesson 8 Evaluating Solutions
Using Cost/Benefit Analysis
Creative Problem Solving Training Course - Lesson 9 Selecting a Solution
Doing a Final Analysis
Facts vs. Intuition
Refining and Re-Refining the Shortlist
Creative Problem Solving Training Course - Lesson 10 Planning your Next Steps
Evaluating and Adapting
Creative Problem Solving Training Course - Lesson 11 Recording Lessons Learned
Planning the Follow-up Meetings
Creative Problem Solving Training Course - Lesson 12 Wrapping Up
Words from the Wise
Action Plans and Evaluations
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